At a Glance
- Tasks: Lead exciting projects to transform customer experience and drive sustainable growth.
- Company: Join EY, a global leader in consulting and innovation.
- Benefits: Inclusive culture, diverse teams, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on digital transformation.
- Why this job: Make a real impact on how organisations connect with their customers.
- Qualifications: Strong analytical skills and experience with CRM platforms.
The predicted salary is between 45000 - 55000 £ per year.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The opportunity
Join our Customer Transformation team and help clients radically improve their customer-facing operations. You’ll work on exciting projects that transform customer experience, drive sustainable growth, and enhance business outcomes. This is your chance to shape how organisations connect with their customers through innovative digital solutions and user-centric strategies.
Your key responsibilities
- Lead and support full project lifecycles using agile, hybrid, or waterfall methodologies.
- Conduct business analysis including requirements gathering, prioritisation, and data analysis.
- Facilitate workshops and engage with senior stakeholders to drive business outcomes.
- Collaborate with cross-functional teams to deliver customer-centred technology solutions.
- Support CRM and omnichannel transformation initiatives.
- Design and optimise customer-facing business processes.
Skills and attributes for Success
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement abilities.
- Technical proficiency with CRM platforms and business process modelling tools.
- Ability to manage multiple tasks and collaborate effectively in teams.
- Customer-focused mindset with attention to detail.
Ideally, You’ll also have
- Experience with Lean, Six Sigma, and Agile methodologies.
- Familiarity with Martech, CPQ, and emerging technologies.
- Product Owner or Scrum Master experience.
What we look for
We’re looking for innovative, agile thinkers who are passionate about customer experience and digital transformation. You’ll thrive in a collaborative environment and be driven to make a meaningful impact through inclusive leadership and creative problem-solving.
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.
Are you ready to shape your future with confidence? Apply today.
Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry employer: EY Studio+ Nederland
At EY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Belfast and Derry locations provide unique opportunities for professional growth, with access to cutting-edge projects in digital transformation and customer experience. We are committed to diversity and inclusion, ensuring every employee is empowered to thrive and make a meaningful impact in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry
✨Tip Number 1
Network like a pro! Reach out to current or former employees at EY through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to digital transformation and customer experience. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your analytical skills during interviews! Bring examples of how you've used data analysis to drive business outcomes in past roles. This will demonstrate your fit for the role and impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Manager, Digital Op Model, Process Improvement and Business Analyst, Belfast or Derry, Londonderry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your analytical skills, experience with CRM platforms, and any methodologies like Agile or Lean that you've used.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer experience and digital transformation. Share specific examples of how you've driven business outcomes in previous roles.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your problem-solving abilities. Describe a challenging project you worked on and how you approached it, especially if it involved cross-functional collaboration.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role you’re interested in!
How to prepare for a job interview at EY Studio+ Nederland
✨Know Your Methodologies
Make sure you brush up on agile, hybrid, and waterfall methodologies. Be ready to discuss how you've applied these in past projects, as this role requires leading full project lifecycles. Having specific examples will show your understanding and experience.
✨Showcase Your Analytical Skills
Prepare to demonstrate your strong analytical and problem-solving skills. Think of scenarios where you've conducted business analysis or data analysis, and be ready to explain your thought process. This will highlight your ability to drive business outcomes effectively.
✨Engage with Stakeholders
Since the role involves facilitating workshops and engaging with senior stakeholders, practice articulating your ideas clearly and confidently. Consider how you can showcase your communication skills and stakeholder engagement abilities during the interview.
✨Emphasise Customer-Centric Solutions
This position is all about enhancing customer experience, so be prepared to discuss how you've designed or optimised customer-facing processes in the past. Highlight any experience with CRM platforms and how you've used them to improve customer interactions.
