At a Glance
- Tasks: Transform customer experiences through innovative service design and digital solutions.
- Company: Join EY, a global leader in consulting and innovation.
- Benefits: Competitive salary, diverse teams, and opportunities for professional growth.
- Other info: Inclusive culture that values diversity and empowers every voice.
- Why this job: Shape the future of customer engagement and drive sustainable business growth.
- Qualifications: Experience in Service Design or related fields; strong communication and analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The opportunity
This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user-centric services, operating models, and optimised products, experiences, marketing, and sales. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.
Your key responsibilities
- Design Holistic Services by utilising human-centred design to identify pain points, co-design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes.
- Translate Requirements to Solutions by collecting and prioritising user needs and research-based insights, track and implement user benefits to ensure an optimal end-user experience.
- Foster open dialogue, active listening, a culture of innovation, and co-design solutions with a cross-functional team to drive measurable business growth.
- Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences.
- Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams.
- Advocate for user-centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences.
- Lead cross-functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance.
- Project Management: Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies.
Skills and attributes for success
- Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly.
- Design Strategy: Create meaningful concepts and design interactions based on unmet human needs.
- Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders.
- Product and Service Development: Expertise in the entire development process, from problem-solving through concept development, to interface design.
- Analytical, problem-solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation.
- Strong understanding of user-centred design principles, design thinking and Agile methodologies.
- Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills.
Ideally, You’ll also have
- Experience with Lean, Six Sigma, and agile methodologies.
- Familiarity with Martech, CPQ, and emerging technologies.
- Experience as a Product Owner or Scrum Master is a plus.
What we look for
- Proven experience in Service Design or a related field.
- Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field.
- Client Delivery: Demonstrated experience of working with or delivering for external clients.
- Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro).
- Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills.
- Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.
Are you ready to shape your future with confidence? Apply today.
Manager, Customer Transformation, Service Designer , IXD, Belfast or Derry, Londonderry employer: EY Studio+ Nederland
At EY, we pride ourselves on being an exceptional employer that champions innovation and inclusivity. Our vibrant work culture in Belfast or Derry fosters collaboration and creativity, providing employees with ample opportunities for professional growth and development. With a commitment to diversity and a focus on building a better working world, you'll find meaningful work that empowers you to make a real impact while enjoying a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Transformation, Service Designer , IXD, Belfast or Derry, Londonderry
✨Tip Number 1
Get to know the company inside out! Research EY's values, recent projects, and their approach to customer transformation. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Think about how your past experiences align with the role and be ready to share specific examples that highlight your problem-solving and design thinking abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at EY and shaping a better working world together.
We think you need these skills to ace Manager, Customer Transformation, Service Designer , IXD, Belfast or Derry, Londonderry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the role. Highlight your experience in service design and customer transformation, and show how your skills align with what we’re looking for at EY.
Showcase Your Creativity:Don’t be afraid to let your personality shine through! Use storytelling to articulate your ideas and experiences. We love seeing innovative approaches, so feel free to include examples of your work that demonstrate your design thinking.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate well-structured applications that get straight to the point while still showcasing your unique skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at EY Studio+ Nederland
✨Know Your User-Centric Design
Make sure you brush up on user-centred design principles and how they apply to service design. Be ready to discuss specific examples of how you've identified user pain points and co-designed solutions in your previous roles.
✨Showcase Your Communication Skills
Prepare to articulate complex ideas clearly and effectively. Think about how you can use storytelling to convey your experiences and insights during the interview, especially when discussing past projects or client interactions.
✨Demonstrate Your Analytical Mindset
Be prepared to talk about how you've used research and analytics to inform your design decisions. Bring examples of how you've framed problems and communicated insights succinctly to stakeholders.
✨Emphasise Team Collaboration
Highlight your experience working in cross-functional teams. Share specific instances where you've fostered collaboration and innovation, and how you've mentored others to enhance team performance.
