At a Glance
- Tasks: Transform customer experiences through digital innovation and agile project delivery.
- Company: Join EY, a global leader in consulting and innovation.
- Benefits: Competitive salary, diverse teams, and opportunities for personal growth.
- Other info: Inclusive culture that values diversity and empowers your voice.
- Why this job: Make a real impact on customer transformation and drive sustainable growth.
- Qualifications: Experience with CRM platforms and strong analytical skills.
The predicted salary is between 55000 - 65000 € per year.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The opportunity
This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.
Your key responsibilities
- You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation.
- You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions.
- You’ll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences.
Skills and attributes for success
- You’re analytical, detail-oriented, and a strong communicator.
- You’re comfortable working with CRM platforms like Salesforce or Microsoft Dynamics and tools like Microsoft Visio or Azure.
- You thrive in agile environments and enjoy collaborating with diverse teams.
- Your focus is always on delivering value and enhancing customer experience.
Ideally, you’ll also have
- Experience with Lean, Six Sigma, and agile methodologies.
- Familiarity with Martech, CPQ, and emerging technologies.
- Experience as a Product Owner or Scrum Master is a plus.
What we look for
We’re looking for someone who’s curious, adaptable, and purpose-driven. You bring a collaborative mindset and a passion for innovation. You’re ready to make an impact and help shape the future of customer transformation.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.
Are you ready to shape your future with confidence? Apply today.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry employer: EY Société d'Avocats
At EY, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. Our Belfast and Derry locations provide unique opportunities for professional growth through innovative projects in customer transformation, while our commitment to employee development ensures you can shape your career path with confidence. Join us to be part of a collaborative team that values your contributions and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry
✨Tip Number 1
Network like a pro! Reach out to current or former EY employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Customer Transformation team. Personal connections can make all the difference!
✨Tip Number 2
Prepare for your interview by diving deep into EY's values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for customer transformation and how your skills align with their mission. We love seeing genuine interest!
✨Tip Number 3
Practice your problem-solving skills! Since you'll be working on customer technology projects, think of real-world scenarios where you can showcase your analytical abilities. We want to see how you tackle challenges and deliver value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining EY and shaping a better working world together.
We think you need these skills to ace Senior Consultant, Digital Op Model, Process Improvement, Belfast or Derry, Londonderry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your analytical skills, experience with CRM platforms, and any relevant methodologies like Lean or Six Sigma. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer transformation and how your background makes you a great fit for the role. Be genuine and let your personality come through – we love to see that!
Showcase Your Projects:If you've worked on relevant projects, don’t hold back! Share specific examples of how you've contributed to customer technology projects or used data to enhance customer experiences. This helps us understand your hands-on experience and problem-solving skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at EY Société d'Avocats
✨Know Your Stuff
Before the interview, dive deep into EY's Customer Transformation team and their projects. Familiarise yourself with CRM platforms like Salesforce and Microsoft Dynamics, as well as methodologies like Lean and Six Sigma. This will show your genuine interest and help you speak confidently about how your skills align with their needs.
✨Showcase Your Collaboration Skills
Since the role involves working with cross-functional teams, prepare examples of past experiences where you successfully collaborated with diverse groups. Highlight your ability to facilitate workshops and gather requirements, as this is crucial for delivering customer-centred solutions.
✨Emphasise Your Analytical Mindset
EY values analytical and detail-oriented candidates. Be ready to discuss how you've used data to drive decisions or improve processes in previous roles. Bring specific examples that demonstrate your problem-solving skills and how they can enhance customer experiences.
✨Be Curious and Adaptable
EY is looking for someone who is curious and adaptable. Prepare to discuss how you've embraced change in your career and how you stay updated on emerging technologies. Show your passion for innovation and how you can contribute to shaping the future of customer transformation.
