b Overview /b p In this role you drive service design outcomes for EY Studio+ UK, leading complex engagements across sectors and shaping transformative services. You collaborate with cross-functional teams to translate strategies into implementable service concepts, balancing desirability, viability, and feasibility. You will mentor a diverse team, manage client relationships, and push for measurable impact that aligns with EY’s mission of a better working world. This is a senior, hands-on leadership role with a strong emphasis on collaboration, storytelling, and delivering scalable solutions. /p b Pay / Benefits /b ul li flexible working /li li Total Rewards package /li li career development /li li coaching and feedback /li li holidays /li li health and well-being support /li /ul b Responsibilities /b ul li Analyse trends and identify financial implications of business strategies /li li Promote EY strategy, services and values /li li Develop and leverage a broad network across client organisations and professional bodies /li li Build and maintain client relationships and connect EY teams to client contacts /li li Maintain open, proactive communication with clients and internal teams /li li Demonstrate credibility on specialist matters and guide work-in-progress with technical judgement /li li Foster team spirit, collaboration, and achievement of goals /li li Influence senior client teams and navigate diverse viewpoints to deliver solutions /li li Create inclusive culture with timely feedback and coaching for colleagues /li li Lead diverse and cross-service line teams to drive value for clients /li /ul b Key requirements /b ul li Proven experience as a Service Design Senior Manager with a portfolio of projects /li li Ability to lead a large multidisciplinary design team and manage budgets /li li Strong ability to present clear value propositions and translate services into client outcomes /li li Contributions to a positive design team environment /li /ul ul li collaborative mindset /li li strong communication of complex ideas /li li empathy and user focus /li li service design methods /li li stakeholder management /li li design leadership and team building /li /ul
Manager, Service Design, UKI Studio+ 1 employer: EY (Ernst & Young)
At EY, we pride ourselves on being an exceptional employer, offering a flexible working environment that empowers our employees to thrive. Our diverse and inclusive culture fosters collaboration and innovation, while providing ample opportunities for professional growth and development. Join us in London and be part of a globally connected team dedicated to building a better working world through cutting-edge technology and client-focused solutions.
