At a Glance
- Tasks: Lead transformative projects in customer service and operations, using AI to enhance client experiences.
- Company: Join EY, a global leader in business consulting with a focus on innovation.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by solving complex problems for diverse clients across various sectors.
- Qualifications: Experience in customer service transformation and strong leadership skills required.
The predicted salary is between 66150 - 80850 £ per year.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
About EY Studio+ UK
Growth comes from solving problems that matter for people, customers, patients, employees, and society at large. At EY Studio+ UK, we are building a better working world, by putting the human first. Our work is rooted in the way people make decisions, helping us to assist businesses in making better choices and solving the most pressing problems. We work with organisations to create the platforms, products and services for tomorrow; making the world an easier, more enjoyable and sustainable place to live and work.
The opportunity
The work we do is big. Big in scale, ambition, impact – and big projects get taken seriously. We don’t create outputs for the sake of it. We create work that is driven to implementation. The work we do is varied, spanning sectors such as government, healthcare, financial services, and fast-moving consumer goods to tackle a huge variety of problems in numerous ways.
Your key responsibilities:
- Develop and manage plans for project teams, update stakeholders, and apply an understanding of client needs to identify critical outcomes, barriers to success, and changes in expectations or scope.
- Manage project teams and their delivery in line with stakeholder expectations and agreed deliverables.
- Develop relationships that can benefit our firm and our clients, enhancing our presence and impact in the community.
- Identify and share trends, topics, and resources that will increase the relevance and value of our service delivery.
- Take a systematic approach to making decisions, considering all relevant data.
- Maintain open and proactive communication and build credibility based on understanding client issues and offering innovative solutions.
- Create and deliver presentations that engage a range of audiences and respond to their questions and concerns.
- Integrate data and apply judgment in forming practical insights and addressing potential issues.
- Share technical, sector, and market knowledge to inform client thinking.
Skills and attributes:
- Confidently and authentically present complex messages skilfully, using a variety of media and methods.
- Demonstrate influencing skills that address the varied interests and individual styles of others.
- Create a positive team environment, balancing individual initiative with team collaboration.
- Adopt appropriate coaching techniques to meet the various needs of team members.
- Improve commitment and engagement of team members while focusing on the achievement of their goals.
To qualify for the role you must:
- Clearly demonstrate your customer service transformation experience, particularly within customer contact centres.
- Have in-depth CRM experience.
- Show that you have consistently produced high-quality customer service transformation work.
- Demonstrate ability to lead medium-large teams and manage budgets.
Senior Manager - Service & Operations, Studio+ in London employer: EY (Ernst & Young)
At EY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters professional growth and collaboration. Located in the heart of London, our team enjoys a flexible environment with access to world-class training and development opportunities, all while contributing to meaningful projects that shape the future. Join us to be part of a diverse and inclusive community dedicated to building a better working world.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager - Service & Operations, Studio+ in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Manager - Service & Operations, Studio+ at EY (Ernst & Young)!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like EY (Ernst & Young) or be willing to refer you for that Senior Manager - Service & Operations, Studio+ position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from EY (Ernst & Young) who’s on the lookout for their next Senior Manager - Service & Operations, Studio+ star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Manager - Service & Operations, Studio+ role at EY (Ernst & Young)!
We think you need these skills to ace Senior Manager - Service & Operations, Studio+ in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at EY (Ernst & Young). Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at EY (Ernst & Young)
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at EY (Ernst & Young). Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
