Manager, Service Design, UKI Studio+ in London

Business ConsultingEmployer: EY Global ServicesApply by: 2026-11-22Company: EYAt EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Manager - Service Design, EY Studio+ UK About EY Studio+ UK Growth comes from solving problems that matter for people, customers, patients, employees, and society at large. At EY Studio+ UK, we are building a better working world, by putting the human first. Our work is rooted in the way people make decisions, it's helps us to help businesses make better choices and solve the most pressing problems. We work with organisations to create the platforms, products and services for tomorrow; Becoming part of EY Studio+ UK means getting on to enjoy this ride. The opportunity We're one of the biggest and most mature Service Design functions in the world, the elder statesperson of Service Design if you will. We've been around for 17 years and been part of EY for the last five. Big in scale, big in ambition, big in impact – and big projects get taken seriously. We create work that is driven to implementation. We work across sectors (from government, healthcare, financial services and fast-moving consumer goods) to tackle a huge variety of problems in a huge variety of ways. We take our practitioners seriously and you will be given the freedom and support to develop your craft, your thinking, your work and your career in a way that suits you and delivers for the practice and your clients. Responsibilities, Qualifications, Certifications The role We are looking for a Service Design Manager to join the Service Design Practice at EY Studio+ UK. This role is open to those with demonstrable experience of working as a Service Design Manager within industry. You will have a portfolio of projects that you can talk through and demonstrate how you have applied service design to business or organisational challenges either in house or within a consulting role. You will be endlessly inquisitive, and ruthlessly user focused and able to use a combination of logic, empathy, rigour and storytelling to articulate a customer or business problem before working creatively and technically to articulate a service that solves it. People, organisations, technology, policies, regulations. Designing services puts you at the centre of complexity. You'll be fascinated by service in all its forms with a desire to deliver great solutions in the teams we put together for clients, to help them improve existing services, invent new ones, and ultimately grow businesses. You will be competent in service design methods, and know how to shepherd clients through a service design process, creating good work and advocates for EY Studio+ UK as you go. You will be a self-starter and have an explorative mindset, creating new perspectives and identifying the spaces you can be impactful for both EY Studio+ UK and its clients. Your key responsibilities You will develop and manage plans for project teams, updates stakeholders, and escalates scopeYou will develop relationships that can benefit our firm and our clients (e.g., professional bodies, market developments such as sector-specific trends, regulatory guidance) that will increase the relevance and value of our service delivery and seizes opportunities to grow knowledgeYou will take a systematic approach to making decisions, considering all relevant dataYou are considered a direct point of contact for client and team, speaks to client regularly about future trends, and begin to own and grow the firm's relationship with the clientYou will maintain open and proactive communication and build credibility based on understanding client issues and offering innovative solutionsYou will create and deliver presentations that engage a range of audiences and respond to their questions and concernsYou will integrate data and apply judgment in forming practical insights and addressing potential issues, leveraging opportunities and analyses that enable decision-making by critical stakeholdersYou will share technical, sector and market knowledge to inform client thinkingSkills and attributes You will confidently and authentically presents complex messages skilfully, using a variety of media and methods that build excellent relationships based on a trustYou will demonstrate influencing skills that address the varied interests and individual style of others, recognizing people have different sources of motivation and ways to achieve successYou will create a positive team environment, balancing individual initiative with team collaboration and with EY priorities, and encourages people to speak up and express differing viewsYou will devise approaches to resolve conflicts, including those that arise from cultural differences, and keeps negotiations or dialogue moving forward, even when solutions are not apparentYou will adopt appropriate coaching techniques to meet the various needs of team membersYou will assemble the right team to achieve business goals by creating the right mix of skills and the right conditions to work together effectivelyYou will improve commitment and engagement of team members, while focusing on the achievement of their goalsYou will provide constructive feedback tailored to each person's style and environmentYou will recommend development activities tailored to each team member's needs and learning styleYou will resolve competing priorities and resource allocation issues, building collaboration across organizational boundariesTo qualify for the role you must Be able to describe EY Studio+ UK capabilities and commitments accurately when discussing possible business opportunities with external contacts Show that you have consistently produced service design work of high quality that is accurate, complete and compelling Demonstrate ability to lead a small ( Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you About EY As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in a building a better working world. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.