Manager - Global Compliance and Reporting in London

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About Global Compliance & Reporting

Global Compliance & Reporting (GCR) is one of EY's five tax service lines. Our GCR professionals help businesses meet the demands of tax reporting, tax compliance, and tax risk management. Many of our engagements involve clients undergoing wider tax transformation and operating model change programmes. Our team works with a wide range of businesses to develop and implement effective, practical and sustainable approaches to managing tax compliance and reporting in a global environment.

The opportunity

We are looking for an experienced Manager to join our growing Global Tax Managed Services team in London. This is an exciting opportunity to work with leading multinational organizations, supporting complex global tax compliance, reporting, and transformation programmes. Working closely with senior client stakeholders, including Heads of Tax, Finance Directors and global tax teams, you will play a key role in delivering innovative solutions, managing cross-border engagements and helping clients navigate an increasingly complex tax landscape. You will collaborate with EY teams across the UK, India and Continental Europe, with opportunities to support wider teams in Germany, the Netherlands, Switzerland, Hungary and France. As part of this energetic and diverse team, you will develop deep expertise in global tax operating models, managed services and transformation initiatives while maintaining regular contact with senior team members at our clients.

Your key responsibilities

• Client leadership and engagement management
• Build trusted relationships with senior client stakeholders across global organizations.
• Lead multinational tax compliance and reporting engagements, with responsibility for client relationships, engagement delivery, and team development.
• Act as the primary point of contact for key client workstreams, ensuring effective and timely communication across multiple jurisdictions.
• Provide strategic oversight of global delivery teams and service performance, including day-to-day responsibility for offshore and junior team members.
• Manage engagement governance, including adherence to agreed processes, procedures, service levels, and escalation routes.
• Proactively manage service delivery risk through issue/risk logs and appropriate escalation processes.
• Tax transformation and operating model projects
• Support clients with the design and implementation of tax operating models and outsourced compliance processes.
• Help clients understand the full suite of compliance filings currently undertaken across relevant countries.
• Review and suggest improvements to compliance and reporting processes, including data sources, hand-off points, and controls.
• Identify opportunities to improve tax compliance and reporting processes through process optimization, technology enablement, and stronger governance.
• Share successful tools, techniques and approaches with other team members, and project management for small business development or methodology improvement projects.
• Commercial management and finance
• Review budgets and resourcing requirements regularly, supporting the Global Engagement Leader in meeting margin goals for accounts.
• Manage billing in line with agreed contract billing schedules.
• Provide guidance and support to peers, colleagues and clients on contractual matters, including local fee and scope of discussions.
• Quality and risk management
• Support the Global Engagement Leader on Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables.
• Liaise with Global and Tax QRM and legal teams to resolve client service management issues.
• Maintain the specified contractual framework and supporting agreements for all engagements.
• Business development and proposal support
• Support the pursuit of new client opportunities and strategic growth initiatives.
• Contribute to proposal development, pricing exercises and client presentations, including responses to client RFPs.
• Work with senior leadership to develop innovative solutions for prospective and existing clients.
• Identify opportunities to expand EY services and deepen relationships with existing clients.
• Support the development of client business cases for change.

Skills and attributes for success

• Strong client relationship management skills, with the ability to develop high-quality outputs for clients.
• Excellent communication skills across written and verbal interactions, including with senior stakeholders.
• Strong commercial and negotiation skills, with the ability to sustain a point of view and handle challenges constructively.
• Process design and problem-solving mindset, with an interest in tax transformation and operating model improvement.
• Effective time management and the ability to remain calm when working on deadlines.
• Experience coaching and developing junior colleagues, including working with offshore and cross-border teams.
• Change-oriented and flexible approach, with an innovative mindset and willingness to improve ways of working.
• Ability to work across a range of projects and clients, often with competing priorities and tight deadlines.

Why join our team?

• Work with some of EY's largest multinational clients and senior tax/finance stakeholders.
• Gain exposure to global tax transformation, operating model design, and managed services delivery.
• Lead complex international engagements across multiple jurisdictions, including the UK, India and Continental Europe.
• Build commercial experience through pursuits, proposals and client solution development.
• Benefit from strong career progression opportunities in a growing practice with flexible and hybrid working arrangements.

To qualify for the role, you should have

• We welcome candidates from tax, finance transformation, managed services, outsourcing, shared service, programme management and professional services backgrounds.
• Experience in corporate tax, indirect tax or accountancy from a professional services firm or in-house team is beneficial, but we are also interested in candidates who can bring strong delivery, transformation and stakeholder management experience.
• An undergraduate or postgraduate degree.
• ACA, CA, ATT, CTA, Tax Inspectors qualification or breadth of knowledge equivalent to a tax specialist qualification would be welcome but is not essential.
• Proven project management skills, including the ability to plan and priorities work, meet deadlines and monitor budgets. A PRINCE2 qualification or similar would be beneficial.
• Experience managing complex international stakeholder groups and working effectively in global or matrix environments.
• Experience delivering change, transformation, or process improvement initiatives would beneficial.
• Experience in process and technology design is beneficial but not mandatory.
• Ability to coach junior team members and contribute positively to team development.
• Experience managing or coordinating teams across multiple jurisdictions.

What we look for

• A confident communicator who can build credibility with clients and internal stakeholders.
• An enthusiastic and flexible individual with an understanding of tax regimes and global compliance environments.
• Someone who enjoys working across diverse teams, jurisdictions, and client challenges.
• A commercially minded professional who can identify opportunities, contribute to growth, and support the delivery of exceptional client service.

What we offer you

• We offer a competitive remuneration package where you will be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development.
• Through FlexEY, you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
• Support and coaching from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress in your career.
• A clear pathway to Senior Manager, with opportunities to lead larger global engagements, drive business development initiatives and build relationships with some of EY's most significant multinational clients.
• Freedom and flexibility to handle your role in a way that is right for you, supported by flexible and hybrid working arrangements where client and business needs allow.