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- Tasks: Support customers with AV control systems from design to deployment and troubleshooting.
- Company: Join Extron Europe, a leader in AV technology with a collaborative spirit.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the AV industry while working on exciting projects.
- Qualifications: Degree in Electrical Engineering or Computer Science; AV support experience required.
- Other info: Dynamic role with travel opportunities across Europe and excellent career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Office: Extron Europe
Location: Amersfoort, Netherlands / Germany / Austria / Switzerland / United Kingdom
Department: Sales
# of Openings: 2
The Technical Solutions Manager is a hybrid role that combines advanced technical support, AV control programming, system design, and on-site commissioning expertise. This position supports customers throughout the lifecycle of strategic AV projects - from pre-sales design and validation to field deployment, troubleshooting, and product feedback. The role requires strong technical knowledge, excellent communication skills, and hands-on experience in commissioning AV control systems in the field. For this role we are seeking two professionals: one based in the Netherlands or Germany responsible for the BENELUX and German territory and the other one based in the UK responsible for the UK territory.
Main Responsibilities
- Technical Support & Control Applications
- Provide both remote and on-site support for Extron AV control systems, assisting with design, configuration, and troubleshooting.
- Diagnose issues related to control software, AV hardware communication (RS, TCP/IP), and third-party device integration.
- Guide customers through system setup and resolve anomalies in software or hardware operation.
- System Design & Pre-Sales Engineering
- Collaborate with Project Consulting Managers and Technical Managers on large-scale AV system designs, tenders, and proposals.
- Validate technical feasibility and compliance with customer requirements.
- Create alternative designs to competitive solutions using Extron products.
- Field Commissioning
- Travel to customer sites to perform system commissioning, validation, and troubleshooting.
- Ensure proper integration and functionality of AV control systems during final deployment.
- Provide hands-on support and training to clients.
- Post-Sales & Product Feedback
- Evaluate project outcomes and provide feedback to sales and technical teams.
- Inform product improvement needs to the Product & Development team based on field experience and tender requirements.
- Maintain awareness of certifications and specifications (medical, military, environmental) relevant to AV control systems.
Required Skills & Qualifications
- Technical Expertise
- Strong knowledge of Microsoft Windows OS (servers, registry, DLLs), SQL databases.
- Solid understanding of networking (TCP/IP, Ethernet, IP addressing, NAT, routers).
- Proficiency in Python 3 programming.
- Familiarity with communication protocols (RS/RS, infrared).
- Experience with AV system integration and control platforms (Extron, AMX, Crestron).
- Communication & Reporting
- Fluent in English, with excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Methodical troubleshooting skills and attention to detail.
- Regular reporting on project status using internal tools.
- Able to work on secure sites.
- Education & Experience
- Bachelor’s degree in Electrical Engineering, Computer Science, or a related field.
- Proven experience in AV technical support, system design, and field commissioning of AV control systems.
- Certification in Extron technologies and third-party control systems is a plus.
Technical Solutions Manager in Colwyn Bay employer: Extron
Contact Detail:
Extron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Manager in Colwyn Bay
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to AV systems. It's all about making connections and getting your name out there. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous AV projects, system designs, and any troubleshooting successes. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to AV control systems and programming. Practice explaining complex concepts in simple terms – it’s key for this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Solutions Manager in Colwyn Bay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Solutions Manager role. Highlight your technical expertise, especially in AV control systems and programming. We want to see how your experience aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hybrid role. Share specific examples of your past experiences that relate to technical support and system design.
Show Off Your Communication Skills: Since this role requires excellent communication skills, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate how you can explain complex technical concepts to non-technical users.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Extron
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around AV control systems and networking. Be ready to discuss your experience with Microsoft Windows OS, SQL databases, and Python programming. The more confident you are in these areas, the better you'll be able to impress during the interview.
✨Showcase Your Communication Skills
Since this role requires explaining complex technical concepts to non-technical users, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated technical information in the past, whether it was through training sessions or troubleshooting support.
✨Prepare for Real-World Scenarios
Expect to face scenario-based questions that test your problem-solving skills. Think about past experiences where you had to troubleshoot AV systems or design solutions under pressure. Being able to walk the interviewer through your thought process will demonstrate your hands-on expertise.
✨Research Extron and Its Products
Familiarise yourself with Extron's product range and recent developments in AV technology. Showing that you understand their offerings and how they compare to competitors will not only highlight your interest but also your strategic thinking in system design and pre-sales engineering.
