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- Tasks: Assist passengers with security processes and ensure smooth operations at the airport.
- Company: Join a reputable team at Stansted Airport, known for excellent customer service.
- Benefits: Earn £14.50 to £17.09 per hour, plus travel discounts and varied work.
- Why this job: Be part of a dynamic environment and help travellers while gaining valuable experience.
- Qualifications: Must have a checkable 5-year history and pass a criminal records check.
- Other info: Flexible hours with opportunities for seasonal work in a vibrant airport setting.
Location: Stansted Airport
Hours: Start times vary depending on the flights in and out of the Airport with start times as early as 03:00 am.
Starting Pay: £14.50 increasing to £17.09 per hour
An excellent opportunity has arisen for Airside Support staff to work with our long-standing client at the Airport.
Benefits of an Airside Support worker:
- Reduced rate travel card for the buses and trains
- Varied role
- Discounts within the Airport
Airside Support main duties:
- Assisting passengers in loading their trays – this means ensuring their items are presented correctly for x-ray screening and they’re profiled for items to be screened by x-ray to reduce the number of rejected trays.
- Re-stacking of trays ready for passengers.
- Help manage queues in and around the central search areas and prioritise any passengers whose flights may be departing sooner.
- Ensuring that all specified service standards are maintained and that passengers receive excellent customer service as they move through the Terminals security process in a safe and efficient manner.
This is not a Monday to Friday role as the airport is a 24/7 operation. The work is seasonal.
If interested in this Airside Support role, please apply. All candidates will need a 5 year checkable work, study history and a criminal records check.
Airside Support / Customer Service in Stansted Mountfitchet employer: Extrastaff
Contact Detail:
Extrastaff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airside Support / Customer Service in Stansted Mountfitchet
✨Tip Number 1
Network like a pro! Chat with people already working at the airport or in customer service roles. They can give us the inside scoop on what it’s really like and might even refer us for the job!
✨Tip Number 2
Be ready to shine in interviews! Brush up on your customer service skills and think of examples where you’ve gone above and beyond for someone. We want to show them we’re the perfect fit for their team.
✨Tip Number 3
Stay flexible with your availability. Since the role involves early starts and varied hours, showing that we can adapt will make us stand out as a candidate who’s ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s super easy and ensures our application gets seen by the right people. Plus, we can keep track of our application status directly from there.
We think you need these skills to ace Airside Support / Customer Service in Stansted Mountfitchet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. We want to see how your skills match the Airside Support position, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about working at Stansted Airport and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Be Clear and Concise: When filling out your application, make sure your answers are clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Extrastaff
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Airside Support role. Familiarise yourself with tasks like assisting passengers with their trays and managing queues. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond to help someone, as this will highlight your suitability for the job.
✨Be Prepared for Early Starts
Given that the shifts can start as early as 03:00 am, it’s important to express your flexibility regarding working hours. Mentioning your readiness to adapt to varied schedules will show that you’re committed and reliable, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
