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- Tasks: Join our Issue Resolution Team to solve customer queries and handle admin tasks.
- Company: We're a dynamic company based in Castle Donnington, focused on customer satisfaction.
- Benefits: Enjoy free meals, tea, coffee, EV charging, and temp-to-perm opportunities.
- Why this job: This role offers immediate start, teamwork, and the chance to make a real impact.
- Qualifications: Previous customer service experience and knowledge of Microsoft Word and Excel required.
- Other info: Fixed shifts from 6am-2pm, Monday to Friday.
Location: Castle Donnington
Pay: £14.24 per hour
Shifts: Full time role, Monday to Friday. Fixed shift 6am-2pm
We are looking for a Customer Service Administrator for an immediate start to be based in Castle Donnington. You will be working in the Issue Resolution Team, having responsibility for obtaining quotes from the subcontracting carrier base, liaising with customers to solve their queries and issues, along with general administration and data quality tasks.
Benefits as a Customer Service Administrator:
- Free hot meal every shift
- Free tea & coffee
- Free EV charging
- Temp to perm opportunities
Customer Service Administrator duties:
- Phone calls and email monitoring.
- Problem solving.
- Help and solve customer queries.
- General Administration and data quality tasks.
Qualifications and skills required as a Customer Service Administrator:
- Previous customer service experience.
- Good knowledge of common Microsoft programmes including Word and Excel.
- Clear and accurate record keeping.
- Ability to communicate effectively to all levels.
- Being able to work effectively by yourself and as part of a team.
Immediate start available.
Customer Service Administrator employer: Extrastaff
Contact Detail:
Extrastaff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the common issues faced in customer service roles. Understanding typical customer queries and how to resolve them will give you an edge during interviews.
✨Tip Number 2
Brush up on your Microsoft Word and Excel skills. Being able to demonstrate your proficiency in these programmes can set you apart, especially since they are essential for the role.
✨Tip Number 3
Practice your communication skills. Since the role involves liaising with customers and team members, being able to convey information clearly and effectively is crucial.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues, as this will highlight your suitability for the position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience and any relevant skills, such as proficiency in Microsoft Word and Excel. Use specific examples to demonstrate how you've effectively solved customer queries in the past.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Service Administrator role. Mention your problem-solving abilities and your experience with administration and data quality tasks. Show enthusiasm for the position and the company.
Highlight Relevant Skills: In your application, emphasise your communication skills and ability to work both independently and as part of a team. Provide examples of how you've successfully communicated with customers or colleagues to resolve issues.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at Extrastaff
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've successfully resolved customer queries or issues, as this will demonstrate your problem-solving skills and ability to communicate effectively.
✨Familiarise Yourself with Microsoft Programs
Since the role requires good knowledge of Microsoft Word and Excel, brush up on these programmes before the interview. Be prepared to discuss how you've used them in past roles, especially for record keeping and data quality tasks.
✨Prepare for Common Interview Questions
Anticipate questions related to teamwork and working independently, as both are essential for this position. Think of examples that showcase your ability to thrive in both scenarios, demonstrating your versatility as a candidate.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics and the specific challenges faced by the Issue Resolution Team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
