Support Developer - Fully Remote

We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. Position SummaryWe are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule. This is a growth role—you will advance your career as a support engineering professional while simultaneously increasing your knowledge and hands-on experience with networking infrastructure as a service. You will regularly support interesting and challenging technical matters and questions and bring clarity to our customers as they leverage our tools to secure their networks in an ever-changing security threat landscape. Key ResponsibilitiesAs a member of the Global Support Engineering team, you will work with customers to resolve technical issues with our product(s) using a variety of internal resources and provide data analysis to understand and troubleshoot systems. Provide hardware and firmware deployment support for our appliances. Assist customers with configuration of network infrastructure, virtualization, and third-party integrations. Assist customers with hardware support and replacement. Communicate with customers in a highly professional manner via various channels including phone, ticketing system, and video conferencing. Attend regular "in-office" meetings (limited to no more than monthly) and annual in-office training sessionsRequired QualificationsTwo years of experience in B2B Technical Support — this is not an entry-level position. Understanding of network infrastructure routing and switching concepts. In-depth knowledge of data traversal within an internal environment and its interaction with external networks. Specific networking knowledge related to protocols, DHCP, TCP, DNS resolution, TLS and TLS connection establishment, SSO, network topologies, etc. QualificationsExperience with Unix/Linux-based operating systems. An understanding of cybersecurity concepts, terminology and toolsJavascript familiarity and comfort. Certifications in networking or infrastructure (like CompTIA Network+).Certifications in Cyber Security (like CompTia Security+)Schedule: 9am-6pm The salary range for this role is 30,000 - 35,000 + bonus ABOUT EXTRAHOPExtraHop is reinventing Network Detection and Response (NDR) to offer enterprises unparalleled visibility, context, and control against emerging threats. The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics, providing a single, comprehensive solution. By decrypting and analyzing complete packet-level data at wire speed and leveraging cloud-scale machine learning, ExtraHop empowers Security Operations Centers (SOCs) to detect, investigate, and remediate modern cyber risks in real time across their entire hybrid infrastructure, including data center, cloud, and SASE environments. This comprehensive approach and market innovation have earned ExtraHop unique recognition as the only NDR vendor acknowledged as a leader by all major analyst firms, including the 2025 Gartner Magic Quadrant for Network Detection and Response, the 2025 Forrester Wave for Network Analysis and Visibility, the 2024 IDC Marketscape for NDR, and the 2025 Gigamon Radar Report for Network Detection and Response. Since 2007, ExtraHop has consistently helped organizations worldwide extract in-depth network telemetry and contextual insights, affirming its commitment to protecting and empowering the connected enterprise. Health, Dental, and Vision BenefitsFlexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer TimeNon-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus PlanFSA and Dependent Care Accounts + EAP, where applicableEducational Reimbursement401k with Employer Match or Pension where applicablePet Insurance (US Only)Parental Leave (US Only)Hybrid and Remote Work ModelOur people are our most important competitive advantage, leading the charge against cyber criminals. To learn more, visit our website or follow us on LinkedIn. Create a Job AlertInterested in building your career at ExtraHop?