Key Account Manager in Manchester

Extract Coffee Roasters are looking for a Key Account Manager to join our growing team in the Manchester and North region. As a Key Account Manager, you will work with our National Account Manager to ensure the smooth and timely opening of new locations whilst delivering exceptional hands-on support for the existing sites of our largest national account. You will be responsible for delivering an exceptional coffee experience; focusing on quality, training, on-site visibility and positive relationships.

To be successful, you’ll need to be working within speciality coffee. You should have excellent coffee knowledge and a thorough understanding of hospitality and life as a barista, cafe owner or hospitality leader. You need to be able to build strong relationships with your customers and will ideally have several years of experience in a similar role.

Skills & Experience We’re Looking For

• Hospitality and service are at the heart of all we do, so you should be passionate about developing great relationships with our customers and providing an incredible Extract Coffee Roasters experience.
• You should have a positive and engaging personality and will develop and maintain relationships across all levels.
• Driven and able to work on your own, you will have meticulous attention to detail and be able to consistently meet commitments with strict deadlines.
• This is a varied role supporting coffee delivery across multiple customers, so you will have experience in working under pressure while remaining approachable and in control.
• This is a hands-on coffee role; the ideal candidate will have experience in the speciality coffee industry or previous account management experience.
• You will be based at our training space in Manchester; however, it is a mobile role and you will be required to be out and about in the Manchester and North region supporting our customers.
• Frequent travel is required in this role, so a full UK driving license is required.

More About Extract Coffee Roasters

Behind roastery doors, we are an eclectic mix of cyclists, runners, musicians, growers, bakers, bookworms, parents, artists, and allies. If successful, you’ll be paid a competitive salary along with the following benefits:

• 31 days annual leave including Bank Holidays, with additional days accrued after three and five years service.
• Access to an Employee Assistance Programme which offers support with physical, emotional and financial wellbeing (including access to a wellbeing app).
• Access to Bright Exchange - an online marketplace giving you access to hundreds of products, services and special offers from a wide range of different companies.
• Free coffee for home use.

Recently awarded best speciality roaster in the UK Coffee Awards, Extract Coffee Roasters is a speciality coffee roaster on a mission to make coffee better. Better for Growers, for Communities and better for the Planet.

Equity, Diversity & Inclusion

We actively support diversity and inclusion and ensure that all our employees are valued and treated with dignity and respect. We want to encourage everyone in our business to reach their potential. We work to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

Interested? Here’s How to Apply

If being Extract's new Key Account Manager in Manchester and North sounds like your dream coffee job, we’d love to hear from you. Please submit your CV and a cover letter outlining your experience and salary expectations to our Partnerships Director, Ben Rogers.