At a Glance
- Tasks: Lead housing management and resident engagement services in retirement communities.
- Company: Join ExtraCare, an award-winning charity dedicated to improving lives for older people.
- Benefits: Enjoy 25 days leave, a contributory pension, and free life insurance.
- Other info: Be part of a diverse, inclusive culture that values your authentic self.
- Why this job: Make a real difference in residents' lives while promoting independence and wellbeing.
- Qualifications: Experience in housing management and strong relationship-building skills required.
The predicted salary is between 52500 - 52500 £ per year.
Are you an experienced housing professional who is enthusiastic about excellent services, resident voice and improving later-living communities? The ExtraCare Charitable Trust is looking for a Housing & Resident Engagement Manager to lead high-quality housing management and resident engagement services across our integrated retirement communities. This is a key strategic role where you will help older people live independently, safely, and confidently, while ensuring residents have meaningful opportunities to influence the services that affect them.
You will provide leadership and direction for housing management, Enhanced Housing Management and Housing Related Support services, working closely with Regional Operations Managers, Location Managers, housing partners, and resident representatives to deliver coordinated, compliant, and cost-effective services. You will also lead our approach to resident engagement, complaints oversight and landlord responsibilities as a Registered Provider, helping us listen well, respond consistently, and use resident feedback to improve services.
What you will bring:
- Strong experience in housing management, resident engagement, or a related social housing environment.
- A good understanding of landlord responsibilities, tenancy management, complaints handling and social housing regulation.
- The ability to build trusted relationships with residents, colleagues, partners, and external agencies.
- Confidence working strategically while staying close to operational detail and resident experience.
- A collaborative leadership style, with the ability to influence, advise and support teams across multiple locations.
- A commitment to inclusive, resident-centred services that support independence, wellbeing, and positive outcomes for older people.
Why join us?
At ExtraCare, you will be part of an award-winning charity with a clear social purpose: creating better lives for older people. We offer meaningful work, a supportive culture and the opportunity to shape services that make a real difference to residents every day. Learning and inclusion are central to who we are. Our Belonging at ExtraCare strategy supports a culture where diversity is celebrated and everyone feels they truly belong. We are also proud to hold Investors in People Gold, recognising our shared values, commitment to development and focus on continuous improvement.
Benefits include:
- 25 days annual leave, plus bank holidays
- Contributory pension (up to 9%)
- Buy and sell holiday
- Free life insurance
- Cycle2work scheme
- Attendance reward
- Free use of on-site location gyms
Role details:
- Hours: 37.5 hours per week (Permanent / Full Time)
- Location: Head Office, Coventry, CV3 2SN.
- Salary: £52,500 per annum
What you will be doing:
- Lead housing management services across the Trust, ensuring a visible, resident-focused service that promotes independence, wellbeing, inclusion, and tenancy sustainability.
- Manage tenancies effectively by supporting locations with sign-ups, tenancy breaches, anti-social behaviour, safeguarding concerns, notice periods and terminations, in line with legislation, policy and good practice.
- Build and maintain strong working relationships with housing partner organisations, ensuring services are delivered to the standards our residents expect and deserve.
- Ensure compliance with social housing regulation by keeping up to date with the requirements of the Regulator of Social Housing and embedding these expectations into day-to-day practice.
- Lead the effective running of Resident Forums, including agenda planning, liaison with Chairs and Vice Chairs, minutes, communications and promotion among residents and colleagues.
- Promote and support Resident Associations and other routes for resident representation, involvement, and participation, including approaches that reach seldom-heard voices.
- Work closely with Local Authorities, voluntary organisations, statutory bodies, and other partners to strengthen service delivery and resident outcomes.
Ready to make a difference? Closing date: Wednesday 9th September 2026. Proposed interview date: TBC.
ExtraCare strives to create a workplace that reflects society. We want colleagues to feel empowered to bring their full, authentic selves to work and be part of a safe, supportive, and inclusive community. ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process. ExtraCare does not participate in the current 'UK Visa Sponsorship' scheme, and we would not be able to facilitate sponsorship. ExtraCare reserves the right to close this advertisement early.
Housing & Resident Engagement Manager in Coventry employer: ExtraCare
As an Extra Care Service Leader in Knowsley, you will join a supportive and dynamic team dedicated to providing exceptional, person-centred care. Our organisation prioritises employee growth through ongoing training and development opportunities, fostering a collaborative work culture that values your contributions. Enjoy competitive benefits and the unique advantage of making a meaningful impact in the lives of those we serve in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Resident Engagement Manager in Coventry
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at ExtraCare.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from ExtraCare!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like ExtraCare, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at ExtraCare or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing & Resident Engagement Manager in Coventry
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to ExtraCare:Before hitting send, make sure to tailor your application specifically to ExtraCare! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at ExtraCare
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
