At a Glance
- Tasks: Lead a vibrant team in managing activities, events, and services for our community.
- Company: Join ExtraCare, a supportive workplace that values diversity and inclusion.
- Benefits: Enjoy 33 days annual leave, enhanced parental leave, and free gym access.
- Other info: Be part of a dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Proven management experience with a focus on customer service and team motivation.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Oversee and line manage delegated functions of the service which include Activities and Events, Volunteers, Bar, Retail (commercial units), Housekeeping and the Gym.
- Build and manage relationships within the Village with staff, residents, volunteers, and network with the local community groups.
- Bring commercial experience to focus on delivering excellent customer service, achieve high performance and effective operational delivery, including developing and improving staff capability.
- Ensure compliance with internal and external regulations.
- Act as deputy to the Village Manager and have oversight and knowledge of all services within the village including care services.
Qualifications
- Extensive experience in a management or senior role with a customer service or front of house focus.
- Demonstrable business acumen including generating income and budget management (specifically profit and loss).
- Excellent organisational and time‑management skills.
- Experience of managing staff and volunteers within a commercial business.
- Ability to motivate and communicate effectively with staff, residents, external customers and other key stakeholders.
Desirable Qualifications
- Experience of working in a retirement village setting or similar such as Golf Clubs or hotels, understanding the needs of our resident group.
- Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management.
Benefits
- 33 Days Annual Leave (FTE) Pro Rata for Part Time.
- Enhanced Maternity & Paternity allowance.
- Enhanced employer pension contribution.
- Eligible for Blue Light Card discounts.
- Attendance Reward.
- Free Life Insurance.
- Free use of our state‑of‑the‑art on‑site Gym.
- Buy And Sell Holiday.
- Cycle2work Scheme.
- Employee Assistance Program.
- On‑site parking.
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. ExtraCare is committed to making our recruitment practices as inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.
Hospitality Manager in Stoke Gifford employer: Extracare Charitable Trust
ExtraCare is an exceptional employer that prioritises a supportive and inclusive work culture, offering extensive benefits such as 33 days of annual leave, enhanced maternity and paternity allowances, and free access to a state-of-the-art gym. With a strong focus on employee growth and development, staff are encouraged to bring their authentic selves to work while enjoying opportunities to build meaningful relationships within the community and contribute to high-quality service delivery in a vibrant retirement village setting.
Contact Details:
Extracare Charitable Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Manager in Stoke Gifford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Extracare Charitable Trust. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Extracare Charitable Trust
Don't be shy about reaching out to Extracare Charitable Trust directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Manager in Stoke Gifford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Extracare Charitable Trust and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Extracare Charitable Trust
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
