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- Tasks: Support residents with housing issues and manage a small team to ensure their well-being.
- Company: Join ExtraCare Charitable Trust, dedicated to enhancing the lives of older people.
- Benefits: Enjoy 33 days annual leave, enhanced maternity/paternity pay, and free gym access.
- Why this job: Make a real difference in the lives of older residents while developing your career.
- Qualifications: Experience in housing management or customer service, with strong communication skills.
- Other info: Ongoing interviews and a commitment to fair recruitment practices.
The predicted salary is between 26000 - 28000 £ per year.
ExtraCare Charitable Trust are recruiting for a Senior Housing Support Assistant at Wixams Retirement Village in Bedford! Are you looking for a role where you can apply your previous housing experience or if you have experience managing a small team, understand the challenges that our residents face regarding housing related issues, and you have the ability to provide comprehensive support and guidance then we would like to hear from you.
We are currently looking to recruit a dedicated Senior Housing Support Assistant to provide an efficient and caring enhanced housing management service at our modern Retirement Village in Bedford.
Role: Senior Housing Support Assistant
Hours: 35hrs per week, including some weekends
Salary: £14.37 per hour (£26,224pa pro rata FTE £28,097pa)
Location: Wixams Retirement Village, Bedford Road, Bedford, MK42 6EA
Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create ‘better lives for older people’. We are committed to offering fulfilling and worthwhile careers to all our staff - enabling you to deliver the quality of service we promise.
What will you do as our Senior Housing Support Assistant?
- Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
- Provide information, support and advice to residents and help resolve low level neighbour issues
- Check that residents are safe and that the building and the grounds are secure
- Ensure that repairs are completed and health & safety checks are carried out
- Manage Housing Support Assistants and aim to ensure appropriate coverage
- Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running
- Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
- Adhere to legal and regulatory requirements for our housing and care obligations.
Our ideal Senior Housing Support Assistant will have:
- Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
- Excellent communication skills
- Experience of managing or supervising staff
- CIH Level 2 Certificate in Housing Practice, or willing to work towards
Benefits package includes:
- 33 Days Annual Leave (FTE) Pro Rata for Part Time
- Enhanced Maternity & Paternity allowance
- Enhanced employer pension contribution
- Eligible for Blue Light Card discounts
- Attendance Reward
- Free Life Insurance
- Buy And Sell Holiday
- Cycle2work Scheme
- Employee Assistance Program
- Free Use of Onsite Gym
Don’t miss out! Click ‘apply’ now to make a difference to the lives of older people as our Senior Housing Support Assistant.
Closing date: 23 February 2026
Interviews: ongoing from 3rd March 2026
This Senior Housing Support Assistant post may be subject to a satisfactory enhanced DBS disclosure where applicable, satisfactory references, medical clearance and Home Office right to work clearance.
Extracare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making adjustments or changes to support candidates throughout the recruitment process.
Senior Housing Support Assistant employer: Extracare Charitable Trust
Contact Detail:
Extracare Charitable Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Support Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching ExtraCare and understanding their values. We want to see how you can fit into their mission of creating better lives for older people. Tailor your responses to show that you’re not just a good candidate, but the right one!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your experience in housing support and managing teams, making you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Housing Support Assistant
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous housing management or support experience you have. We want to see how your skills can help us provide the best service to our residents!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Senior Housing Support Assistant role. We love seeing candidates who take this extra step.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Extracare Charitable Trust
✨Know Your Stuff
Make sure you brush up on housing management principles and the specific challenges faced by older residents. Familiarise yourself with ExtraCare's mission and values, so you can show how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As a Senior Housing Support Assistant, you'll be managing a team. Prepare examples of how you've successfully led or supported a team in the past. Highlight your communication skills and how you resolve conflicts or issues within a team.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like resolving neighbour disputes or ensuring resident safety. Think through potential scenarios and how you would approach them, demonstrating your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the organisation. This shows your genuine interest and helps you understand if this is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
