At a Glance
- Tasks: Lead retail operations, optimise processes, and drive income growth through innovative strategies.
- Company: Join ExtraCare Charitable Trust, a supportive and inclusive workplace.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Other info: Exciting career growth opportunities in a collaborative environment.
- Why this job: Make a real impact on residents' lives while leading a dynamic retail team.
- Qualifications: Strong retail experience and excellent communication skills required.
The predicted salary is between 36000 - 42000 € per year.
ExtraCare Charitable Trust are looking for a Retail Operations Manager! As part of our Retail Senior Leadership Team, the Retail Operations Manager is responsible for ensuring the effective, compliant, and efficient operation of the ExtraCare Retail estate. The role provides central operational leadership, ensuring statutory compliance, robust governance, and the consistent application of organisational policies and procedures across all retail locations. You will lead the development and optimisation of operational processes, overseeing Health Head Office / hybrid working, 2‑3 days a week in the office.
Key Duties:
- New Goods, Online and Suppliers: Lead bought‑in goods and online sales strategy to drive income growth. Responsible for sourcing and developing product ranges, managing suppliers, and expanding retail offerings. Oversee stock planning, allocations, pricing, promotions, and markdowns to maximise sales and margin. Support retail teams with stock control processes and best practice, while improving online sales through clear policies, standards, and guidance.
- Retail Compliance: Develop and maintain procedures to ensure strong governance, compliance, and operational efficiency across the retail estate. Oversee health and safety, risk assessments, and statutory compliance, working with contractors to maintain safe environments and cost‑effective services. Manage maintenance programmes, records, and systems, ensuring data accuracy and GDPR compliance. Continuously review processes to drive improvement, control costs, and deliver best value through effective supplier and contractor management.
- Retail Team and Stakeholders: Lead and develop the Retail Operations team, including administration and Gift Aid functions. Work closely with stakeholders to deliver operational projects and initiatives with clear communication that supports strong in‑store execution. Support the Retail Director in delivering an effective communication strategy and represent Retail Operations in planning meetings. Contribute to the Retail Strategy through forward planning, innovation, and data‑led decision making. Maintain strong relationships with store and field teams, ensuring a clear focus on retail needs and performance.
Person Skills And Experience:
- Strong retail experience with a track record in managing bought‑in goods and supplier relationships, and a good understanding of store operations and the wider sector.
- Excellent communicator, able to translate complex information into clear, practical guidance and deliver messages across multiple channels.
- Confident working with stakeholders at all levels and managing multiple projects.
- Commercially focused, customer‑driven, and results‑oriented, with a strong emphasis on profitability and continuous improvement.
- A positive, solutions‑focused leader who can influence change, adapt their style, and coach others to achieve strong performance.
- Highly competent in converting technical / business language into simple ‘retail speak’ to ensure that all communications are delivered successfully.
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process. ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship. ExtraCare reserve the right to close this advertisement early.
Retail Operations Manager employer: Extracare Charitable Trust
ExtraCare Charitable Trust is an exceptional employer, offering a supportive and inclusive work culture that empowers employees to bring their authentic selves to work. With a focus on professional growth and development, the Retail Operations Manager role provides opportunities to lead innovative projects while ensuring compliance and operational excellence across our retail estate in Coventry. Enjoy a hybrid working model, competitive salary, and the chance to make a meaningful impact on the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector and let them know you're on the hunt for a Retail Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research ExtraCare Charitable Trust and their retail operations thoroughly. Be ready to discuss how your experience aligns with their needs, especially around compliance and supplier management. Show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll want to clearly communicate your past successes in managing bought-in goods and improving operational processes. Keep it concise and impactful, so they remember you long after the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the ExtraCare team and making a difference in the community.
We think you need these skills to ace Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail Operations Manager role. Highlight your experience with bought-in goods, supplier relationships, and any relevant retail operations expertise. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at ExtraCare. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:As an excellent communicator, make sure to demonstrate this in your application. Use clear and straightforward language, and if you can, give examples of how you've successfully communicated complex information in the past. We appreciate clarity!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about ExtraCare and what we stand for!
How to prepare for a job interview at Extracare Charitable Trust
✨Know Your Retail Operations
Make sure you brush up on your knowledge of retail operations, especially around stock management and supplier relationships. Be ready to discuss how you've successfully managed these areas in the past and how you can apply that experience to ExtraCare's needs.
✨Communicate Clearly
Since the role requires translating complex information into clear guidance, practice explaining your previous experiences in a straightforward manner. Use examples that showcase your ability to communicate effectively with various stakeholders.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've developed teams in the past. Think of specific instances where you've influenced change or improved performance, as this will resonate well with the interviewers looking for a solutions-focused leader.
✨Understand Compliance and Governance
Familiarise yourself with the importance of compliance and governance in retail. Be ready to talk about how you've ensured statutory compliance in previous roles and how you would approach maintaining strong governance at ExtraCare.
