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For Companies At a Glance
- Tasks: Be the reassuring presence for residents, ensuring safety and support overnight.
- Company: Join ExtraCare Charitable Trust, dedicated to excellent customer experience and community support.
- Benefits: Enjoy accrued annual leave, free gym access, ongoing training, and more perks.
- Why this job: Make a real difference in people's lives while working in a friendly, supportive environment.
- Qualifications: Experience in security, great communication skills, and a positive attitude are essential.
- Other info: Flexible relief shifts from 22:30 to 07:00, with a competitive salary of £13.06 per hour.
Overview
Earlsdon Park Village, part of the Extra Care Charitable Trust, are recruiting Night Concierge (Relief) staff now!
The role is with ExtraCare Charitable Trust, focused on supporting its mission and delivering excellent customer experience. As a Night Concierge, you’ll be the reassuring presence that keeps residents, colleagues, and the community safe and supported overnight. The role includes responding to emergencies with first aid if needed, maintaining a clean and welcoming environment, carrying out vital health, safety, and security checks, and stepping in to support the care team only in urgent situations.
ExtraCaredoes not participate in the current “UK Visa Sponsorship” scheme and we would not be able to facilitate sponsorship.
Benefits
- Accrued Annual Leave
- Free Use of Onsite Gym
- Ongoing Training and Development
- Plus, Usual Benefits
Are you a Night Concierge who is friendly, compassionate, patient and dependable person who enjoys helping others and keeping things running smoothly?
Role details
- Role: Relief Night Concierge
- Hours: 22:30 to 07:00 (Relief Nights)
- Salary: £13.06 per hour
- Location: Earlsdon Park Village, Albany Road, Coventry, CV5 6JQ
Responsibilities
- To be responsible for carrying out cleaning duties in the communal areas as required in the cleaning schedules for their location.
- Ensure the safety and welfare of Residents during the evening and night-time by monitoring all activities in the village during this period.
- To ensure the building remains secure at all times and give access to emergency services from time to time as appropriate.
- Patrolling inside, checking fire panels, check if any mobility scooters have been left on charge in communal areas, check workshops, fire exits, kitchen and laundries. Check if all residents have left the bar, if so, turn Village lights off and tidy bar area. Also patrol outside and the perimeters of the village during the evening and night.
- Monitoring of CCTV surveillance to identify areas of concern.
- In emergency situations only assist the care team to deliver care and support to residents.
- To provide a safe environment for other night staff members by escorting them to on site locations, outside of the village centre as part of their night duties or to react to emergency calls.
- To make calls to emergency services or take appropriate action in the event of a serious incident or emergency,
- To take responsibility for all aspects of Health and Safety in your location ensuring ExtraCare’s Health and Safety Policies and Requirements are fully implemented, monitored and adhered.
- To review and keep up to date Risk assessments relating to the building and statutory checks.
Person Specification
- Experience in security operations and CCTV monitoring.
- Great communication skills with a strong customer service focus.
- Confidence in carrying out risk assessments and statutory building checks.
- A practical thinker with a positive, can-do attitude.
- Strong attention to detail, able to work independently, and quick to respond in emergencies.
- An open, honest communicator who helps create a safe and welcoming experience for residents.
- An extremely rewarding career awaits you if you like working in a friendly and supportive team, with variety and a fantastic working environment.
An extremely rewarding career awaits you if you like working in a friendly and supportive team, with variety and a fantastic working environment.
How to apply
- Closing Date: Wednesday, 17th September 2025
- Interview Date: Rolling (as applicants come in)
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process.
ExtraCare reserve the right to close this advertisement early should the maximum number of applications be received. Be one of the first to apply!
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Night Concierge (Relief) employer: Extracare Charitable Trust
Contact Detail:
Extracare Charitable Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge (Relief)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Night Concierge. Understanding the importance of health and safety checks, emergency response, and maintaining a secure environment will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in security operations or customer service roles. Be ready to share examples of how you've handled emergencies or provided excellent support to others, as this will show you're a great fit for the role.
✨Tip Number 3
Prepare questions that reflect your interest in the company’s mission and values. Asking about their approach to resident care and community safety can demonstrate your commitment to their goals and your enthusiasm for the position.
✨Tip Number 4
Practice your communication skills, as they are crucial for this role. Being able to convey information clearly and effectively will be key when interacting with residents and emergency services, so consider role-playing scenarios with a friend.
We think you need these skills to ace Night Concierge (Relief)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Concierge position. Tailor your application to highlight relevant experience in security operations, customer service, and emergency response.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience related to the role. Emphasise skills such as communication, attention to detail, and any previous roles that involved monitoring or safety checks.
Write a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer service and your commitment to ensuring safety and security. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Extracare Charitable Trust
✨Show Your Compassion
As a Night Concierge, you'll need to demonstrate your friendly and compassionate nature. Share examples from your past experiences where you've helped others or provided support in challenging situations.
✨Highlight Your Attention to Detail
This role requires strong attention to detail, especially when it comes to health and safety checks. Be prepared to discuss how you ensure thoroughness in your work and any relevant experiences that showcase this skill.
✨Demonstrate Your Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've successfully communicated with residents or team members in the past.
✨Prepare for Emergency Scenarios
Since you'll be responding to emergencies, think about how you would handle various situations. Be ready to discuss your approach to risk assessments and any relevant first aid training you may have.