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For Companies At a Glance
- Tasks: Ensure safety and support for residents overnight while maintaining a welcoming environment.
- Company: Join ExtraCare Charitable Trust, dedicated to excellent customer experience and community support.
- Benefits: Enjoy accrued annual leave, free gym access, ongoing training, and more.
- Why this job: Make a real difference in residents' lives while working in a friendly team.
- Qualifications: Experience in security, great communication skills, and a positive attitude required.
- Other info: Dynamic role with opportunities for personal growth and a supportive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Earlsdon Park Village, part of the Extra Care Charitable Trust, are recruiting Night Concierge (Relief) staff. The role is with ExtraCare Charitable Trust, focused on supporting its mission and delivering excellent customer experience. As a Night Concierge, you\’ll be the reassuring presence that keeps residents, colleagues, and the community safe and supported overnight. The role includes responding to emergencies with first aid if needed, maintaining a clean and welcoming environment, carrying out vital health, safety, and security checks, and stepping in to support the care team only in urgent situations. ExtraCare does not participate in the current \”UK Visa Sponsorship\” scheme and we would not be able to facilitate sponsorship.
Benefits
- Accrued Annual Leave
- Free Use of Onsite Gym
- Ongoing Training and Development
- Plus, Usual Benefits
Responsibilities
- Be responsible for carrying out cleaning duties in the communal areas as required in the cleaning schedules for their location.
- Ensure the safety and welfare of Residents during the evening and night-time by monitoring all activities in the village during this period.
- Ensure the building remains secure at all times and give access to emergency services from time to time as appropriate.
- Patrol inside, check fire panels, check if any mobility scooters have been left on charge in communal areas, check workshops, fire exits, kitchen and laundries. Check if all residents have left the bar; if so, turn Village lights off and tidy bar area. Also patrol outside and the perimeters of the village during the evening and night.
- Monitoring of CCTV surveillance to identify areas of concern.
- In emergency situations only assist the care team to deliver care and support to residents.
- Provide a safe environment for other night staff members by escorting them to on site locations, outside of the village centre as part of their night duties or to react to emergency calls.
- Make calls to emergency services or take appropriate action in the event of a serious incident or emergency.
- Take responsibility for all aspects of Health and Safety in your location ensuring ExtraCare\’s Health and Safety Policies and Requirements are fully implemented, monitored and adhered.
- Review and keep up to date Risk assessments relating to the building and statutory checks.
Qualifications
- Experience in security operations and CCTV monitoring.
- Great communication skills with a strong customer service focus.
- Confidence in carrying out risk assessments and statutory building checks.
- A practical thinker with a positive, can-do attitude.
- Strong attention to detail, able to work independently, and quick to respond in emergencies.
- An open, honest communicator who helps create a safe and welcoming experience for residents.
Note
An extremely rewarding career awaits you if you like working in a friendly and supportive team, with variety and a fantastic working environment.
Equal Opportunity
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process.
ExtraCare reserve the right to close this advertisement early should the maximum number of applications be received. Be one of the first to apply!
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Night Concierge employer: Extracare Charitable Trust
Contact Detail:
Extracare Charitable Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the care sector. A personal recommendation can go a long way in landing that Night Concierge role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings; visit our website regularly and apply as soon as you see a position that fits. The early bird catches the worm, and we love seeing enthusiastic candidates!
✨Tip Number 3
Prepare for the interview by practising common questions related to security operations and customer service. Show us your confidence and how you can handle emergencies with a calm, collected approach.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your genuine interest in the Night Concierge position. It’s a small gesture that can make a big impact.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Night Concierge role. We want to see how you can contribute to creating a safe and welcoming environment for our residents.
Show Off Your Communication Skills: Since great communication is key in this role, don’t forget to showcase your customer service experience. We love candidates who can demonstrate their ability to connect with others and handle situations with confidence.
Highlight Relevant Experience: If you've got experience in security operations or emergency response, make it shine! We’re looking for practical thinkers who can act quickly in emergencies, so share any relevant examples from your past roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Extracare Charitable Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Concierge. Familiarise yourself with the key tasks like monitoring safety, conducting health checks, and responding to emergencies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing a reassuring presence for residents, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond to ensure someone's safety or comfort.
✨Prepare for Emergency Scenarios
Given the nature of the job, it's crucial to be prepared for questions about handling emergencies. Brush up on your first aid knowledge and think through how you would respond to various situations. This will show that you can stay calm under pressure and are ready to act when needed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle emergency situations. This not only shows your interest but also helps you gauge if the environment is the right fit for you.