At a Glance
- Tasks: Support the Shop Manager in driving sales and managing a team of volunteers.
- Company: Join ExtraCare, a charity making a real difference in the community.
- Benefits: Enjoy a contributory pension, life assurance, and 30 days annual leave.
- Other info: Dynamic environment with opportunities to develop your skills and creativity.
- Why this job: Make an impact while gaining valuable retail management experience.
- Qualifications: Previous retail management experience and a passion for teamwork.
If you have experience in Retail, we have the perfect opportunity for you! The ExtraCare Charitable Trust have a fantastic opportunity available for a part-time Deputy Shop Manager to work alongside the Shop Manager and the team at our Speke Retail Shop based at Unit 13, Penketh Drive, Speke Retail Park, Liverpool. If you thrive in a dynamic retail environment and are ready to make a real impact, we want to hear from you.
Benefits:
- Contributory Pension (up to 9%)
- Free life assurance
- Employee Assistance Programme
- 30 days annual leave including bank holidays (pro-rata for part-time staff of full-time equivalent)
Role Details:
- Role: Deputy Shop Manager
- Hours: 21 hours per week
- Rate: £12.71 per hour (£13,916.69 pa pro-rata, based on £24,851.23 pa FTE)
- Location: Unit 13, Penketh Drive, Speke Retail Park, Liverpool
ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship. Our Charity Shops help fund care and well-being services for older people living at each of our locations. By raising money, our Charity Shops help build retirement villages and all kinds of community activities for older people today and campaign to make life better for us all in the future.
What will you do as our Deputy Shop Manager?
- Support the Shop Manager to proactively drive sales and profit.
- Assist in the recruitment, management, and motivation of a team of dedicated volunteers.
- Sorting and processing stock, dealing with customers, maintaining high visual standards, and running the shop in the manager’s absence.
Our ideal Deputy Shop Manager:
- You will be a manager or supervisor with previous retail experience.
- A confident manager able to motivate and develop a team of volunteers.
- Hands-on and lead from the front and have creativity to come up with new ideas of generating donations.
- Energetic and enthusiastic personality and believe in teamwork.
- Although not essential, it would be desirable if you had previous experience working in the Charity sector.
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.
Closing Date: Monday, 17th August 2026
Proposed interview: W/C 18th August 2026
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process.
Deputy Shop Manager in Liverpool employer: ExtraCare Charitable Trust
ExtraCare Charitable Trust is an exceptional employer that prioritises the well-being of both its residents and staff. At Lovat Fields Retirement Village, you will find a nurturing work culture that encourages personal growth and professional development, alongside the rewarding experience of making a positive impact on the lives of older adults. With a focus on compassion and community, this role offers a unique opportunity to thrive in a supportive environment while promoting health and wellness.
Contact Details:
ExtraCare Charitable Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Shop Manager in Liverpool
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ExtraCare Charitable Trust, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ExtraCare Charitable Trust!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ExtraCare Charitable Trust, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ExtraCare Charitable Trust and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ExtraCare Charitable Trust that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ExtraCare Charitable Trust
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
