At a Glance
- Tasks: Lead and manage services at Longbridge Retirement Village, ensuring excellent customer service and operational efficiency.
- Company: Join ExtraCare Charitable Trust, a supportive community focused on enhancing lives.
- Benefits: Enjoy 33 days annual leave, enhanced maternity/paternity pay, and free gym access.
- Other info: Inclusive workplace that values authenticity and offers career growth opportunities.
- Why this job: Make a real difference in the lives of older people while developing your leadership skills.
- Qualifications: Experience in management, retail, or hospitality with strong organisational skills.
The predicted salary is between 42806 - 42806 £ per year.
As part of the ExtraCare Charitable Trust, we are looking for a Lifestyle Manager to work on a 37.5 hours per week permanent contract at Longbridge Retirement Village.
Location: Longbridge Village
Job type: Permanent
Hours per week: 37.5
Salary: £42,806 pa
Benefits:
- 33 Days Annual Leave (FTE) Pro Rata for Part Time
- Enhanced Maternity & Paternity allowance
- Enhanced employer pension contribution
- Eligible for Blue Light Card discounts
- Attendance Reward
- Free Life Insurance
- Free use of the art on site Gym
- Buy And Sell Holiday
- Cycle2work Scheme
- Employee Assistance Program
- On-site parking
What will you do as our Lifestyle Manager?
You will be responsible for overseeing and line managing delegated functions of the service, which include Retail (commercial units), Contract Management, Front of house, Housekeeping, the Gym, and Activities and Events.
Commercial & Retail Focus: Bring your commercial experience to focus on delivering excellent customer service, achieving high performance, and driving effective operational delivery across all retail units and commercial spaces.
Contract & Operations Management: Oversee service contracts, supplier relationships, and operational budgets to maximise efficiency and commercial performance, including developing and improving staff capability.
People Leadership: Manage, motivate, and develop staff and volunteers working within our commercial, retail, and hospitality functions.
Relationship Building: Build and manage relationships within the Village with staff, residents, volunteers, and network with the local community groups.
Compliance: Ensure compliance for internal and external regulations, including commercial, retail, and health and safety standards.
Strategic Support: Act as deputy to the Village Manager and have oversight and knowledge of all services within the village including care services.
Skills And Experience
Essential:
- Extensive experience in a management or senior role with a commercial, retail, or front-of-house focus.
- Demonstrable business acumen, including generating income, contract management, and budget management (specifically profit and loss).
- Experience in managing staff and volunteers within a commercial business or retail environment.
- Excellent organisational and time management skills.
- Ability to motivate and communicate effectively with staff, residents, external customers and other key stakeholders.
Desirable:
- Experience as an operations, retail, hospitality or events manager within either hotels, restaurants, golf clubs, high-street retail, or retirement living.
- Experience of working in a retirement village setting or similar such as Golf Clubs or hotels, understanding the needs of our resident group.
- Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management.
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. ExtraCare is committed to making our recruitment practices as inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.
Don’t miss out! Click ‘apply’ now to make a difference to the lives of older people as our Lifestyle Manager.
Additional Information: We reserve the right to close the vacancy early should the maximum number of applications be received.
Lifestyle Manager employer: Extracare Charitable Trust
ExtraCare Charitable Trust is an exceptional employer that prioritises the well-being of both its residents and staff. At Lovat Fields Retirement Village, you will find a nurturing work culture that encourages personal growth and professional development, alongside the rewarding experience of making a positive impact on the lives of older adults. With a focus on compassion and community, this role offers a unique opportunity to thrive in a supportive environment while promoting health and wellness.
Contact Details:
Extracare Charitable Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lifestyle Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Extracare Charitable Trust. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Extracare Charitable Trust
Don't be shy about reaching out to Extracare Charitable Trust directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lifestyle Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Extracare Charitable Trust and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Extracare Charitable Trust
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
