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For Companies At a Glance
- Tasks: Show residents around, help them settle in, and monitor their wellbeing.
- Company: ExtraCare Charitable Trust, committed to a supportive community.
- Benefits: 33 days annual leave, enhanced maternity/paternity, gym access, and more.
- Why this job: Make a real difference in residents' lives while working in a vibrant environment.
- Qualifications: Experience in housing support, excellent customer service, and empathy.
- Other info: Join a diverse team that values authenticity and community.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The ExtraCare Charitable Trust are recruiting for a Housing Support Assistant based at Stoke Gifford Retirement Village. This is an opportunity for a Housing Support Assistant to join our friendly team and support the Village\’s commitment in delivering ExtraCare’s mission of “better lives for older people.” If you come with a housing background or have provided information, advice, guidance to vulnerable people as well as effective administrative skills, we would like to hear from you.
Role Details
- Role: Housing Support Assistant
- Hours: 20 hours per week
- 4 week rota to include alternate weekends
- Must be flexible
- Salary: £13.71 per hour (£14,297 pa pro rata £26,806pa FTE)
- Location: Stoke Gifford Retirement Village, Edward Parker Road, Bristol, BS16 1YG
ExtraCare does not participate in the current “UK Visa Sponsorship” scheme.
What will you do as our Housing Support Assistant?
- Showing potential residents around the apartments.
- Helping to settle in residents to their new home.
- Responding to tenancy or lease issues that may arise.
- Ensure that residents’ wellbeing is monitored daily.
- Ensure that residents thrive within a retirement setting.
- You will regularly carry out resident visits and be involved in community meetings.
- Work collaboratively with other teams to ensure resident needs are met.
Our ideal Housing Support Assistant
- Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service.
- Must be computer literate.
- Empathetic, friendly, and able to build relationships with residents who will have varying needs.
- Solution focussed with a creative outlook to resolve issues, able to work under pressure calmly and prioritise your work.
Benefits
- 33 Days Annual Leave (FTE) Pro Rata for Part Time
- Enhanced Maternity & Paternity allowance
- Enhanced employer pension contribution
- Eligible for Blue Light Card discounts
- Attendance Reward
- Free Life Insurance
- Buy And Sell Holiday
- Cycle2work Scheme
- Employee Assistance Program
- Free Use of Onsite Gym
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.
Do not miss out! Click ‘apply’ now to make a difference to the lives of older people as our Housing Support Assistant.
Next steps
- Closing Date: CVs will be reviewed on an ongoing basis
- Interview Dates: ongoing
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process. ExtraCare reserve the right to close this job advertisement early.
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Housing Support Assistant employer: Extracare Charitable Trust
Contact Detail:
Extracare Charitable Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out ExtraCare's website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Housing Support Assistant, you'll be working closely with residents. Role-play common scenarios with a friend to boost your confidence in handling various situations and building relationships.
✨Tip Number 3
Prepare some thoughtful questions for your interview. This shows you're engaged and serious about the role. Ask about how they support residents' wellbeing or what a typical day looks like for a Housing Support Assistant.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the ExtraCare team.
We think you need these skills to ace Housing Support Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing support or customer service. We want to see how your skills align with the role of a Housing Support Assistant, so don’t hold back!
Show Your Empathy: In your written application, let us know about your ability to connect with residents. Share examples of how you've built relationships and supported individuals with varying needs – this is key for us at ExtraCare.
Be Solution-Focused: We love a creative problem-solver! Use your application to showcase how you've tackled challenges in the past. Whether it’s resolving tenancy issues or helping someone settle in, we want to hear your stories.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Extracare Charitable Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Support Assistant. Familiarise yourself with the key tasks like showing potential residents around and responding to tenancy issues. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Empathy
Since this role involves working closely with residents who may have varying needs, be prepared to share examples of how you've built relationships in previous roles. Highlight your empathetic approach and any experiences where you've successfully supported vulnerable individuals.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of specific situations where you've had to resolve issues creatively or prioritise tasks effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Teamwork Skills
Collaboration is key in this role, so be ready to discuss how you've worked with other teams in the past. Share examples of how you’ve contributed to a team environment and ensured that everyone’s needs were met, especially in a support services context.
