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- Tasks: Support residents in a retirement village, ensuring their wellbeing and helping them settle in.
- Company: Join ExtraCare Charitable Trust, dedicated to improving lives for older people.
- Benefits: Enjoy 33 days annual leave, enhanced maternity/paternity pay, and free gym access.
- Why this job: Make a real difference in the community while working in a supportive and friendly environment.
- Qualifications: Experience in housing or support services, with strong customer service skills required.
- Other info: Flexible hours with a 4-week rota, including weekends; salary is £11,437pa pro rata.
The predicted salary is between 11437 - 11437 £ per year.
The ExtraCare Charitable Trust are recruiting for aHousing Support Assistantfor 37.5hours per week based at Shenley Wood Retirement Village.
This is anopportunity for aHousing Support Assistant to join our friendly teamand support the Village\’s commitment in delivering ExtraCare’s mission of “better lives for older people”.
ExtraCare does not participate in the current “UK Visa Sponsorship” scheme.
Role Details
- Role: Housing Support Assistant
- Hours: 37.5hours per week (includes 1 weekend in 3) – must be flexible
- Salary: £26,806 (£13.71per hour)
- Location: Shenley Wood Retirement Village, Chalkdell Drive, Milton Keynes, MK5 6GJ
What will you do as our Housing Support Assistant?
- Showing potential residents around the apartments.
- Helping to settle in residents to their new home.
- Responding to tenancy or lease issues that may arise.
- Ensure that residents’ wellbeing is monitored daily.
- Ensure that residents thrive within a retirement setting.
- You will regular carry out resident visits and be involved in community meetings.
- Work collaboratively with other teams to ensure resident needs are met.
Our ideal Housing Support Assistant will be:
- Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service.
- Engaging, positive personality
- Empathetic, friendly, and able to build relationships with residents who will have varying needs.
- Solution focussed with a creative outlook to resolve issues.
- Able to work under pressure calmly and prioritise your work.
Benefits include:
- 33 Days Annual Leave (FTE) Pro Rata for Part Time
- Enhanced Maternity & Paternity allowance
- Enhnaced employer pension contribution
- Eligible for Blue Light Card discounts
- Attendance Reward
- Free Life Insurance
- Buy And Sell Holiday
- Cycle2work Scheme
- Employee Asssitance Program
- Free Use of Onsite Gym
ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.
Do not miss out!Click‘apply’now to make a difference to the lives of older people as ourHousing Support Assistant.
- Closing Date: 27th January 2026
- Interview Dates: 12th/13th February 2026
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process.
ExtraCare reserve the right to close this job advertisement early.
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Housing Support Assistant employer: Extracare Charitable Trust
Contact Detail:
Extracare Charitable Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Assistant
✨Tip Number 1
Familiarise yourself with the mission and values of ExtraCare. Understanding their commitment to improving the lives of older people will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ExtraCare, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your ability to support vulnerable individuals and resolve issues creatively. This will help you stand out as a candidate who can effectively meet the needs of residents.
✨Tip Number 4
Be ready to discuss how you would handle various scenarios that may arise in a retirement village setting. Demonstrating your problem-solving skills and empathy during the interview will show that you're well-suited for the Housing Support Assistant role.
We think you need these skills to ace Housing Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Housing Support Assistant position. Tailor your application to highlight relevant experience in housing support or customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in providing advice and guidance to vulnerable individuals. Use specific examples to demonstrate your skills in this area.
Showcase Your Personality: The role requires an engaging and empathetic personality. Make sure to convey your positive attitude and ability to build relationships with residents in your application. This can be done through anecdotes or personal statements.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Extracare Charitable Trust
✨Show Your Empathy
As a Housing Support Assistant, you'll be working with vulnerable residents. Make sure to demonstrate your empathetic nature during the interview. Share examples of how you've supported individuals in the past and how you can create a welcoming environment for new residents.
✨Highlight Relevant Experience
Discuss any previous roles where you've provided advice or guidance, especially in housing or support services. Be specific about your responsibilities and how they relate to the role at ExtraCare, as this will show that you're a great fit for their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to resolve issues creatively or manage multiple tasks. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, resident engagement strategies, or the training process. This shows your genuine interest in the role and helps you understand if the company culture aligns with your values.