Resident Engagement Officer in Coventry

ExtraCare Charitable Trust are looking for a Resident Engagement Officer! You will help support the delivery of high-quality resident engagement across ExtraCare’s villages and schemes, ensuring residents have meaningful opportunities to influence services, shape decisions and contribute to vibrant, inclusive communities. Working with the Housing and Resident Engagement Manager, you will promote resident voice, support Resident Forums and Associations, gather and analyse feedback, and help turn resident insight into practical service improvements that support ExtraCare’s vision of better lives for older people. The role will help ensure engagement activity reflects ExtraCare’s mission to create sustainable communities that provide homes older people want, lifestyles they can enjoy and care if it is needed. You will also work in a way that is empowering, compassionate, collaborative and transparent.

At ExtraCare, learning is a big part of who we are. Our Belonging at ExtraCare strategy is all about creating a culture where diversity is celebrated and everyone feels they truly belong, with a strong focus on providing equitable career development and training. We’re also proud to hold Investors in People Gold, recognising our strong culture, shared values and commitment to continuous improvement. The Resident Engagement Officer will join our award-winning charity, The ExtraCare Charitable Trust, and contribute to our mission of creating ‘better lives for older people’.

Benefits of the role include:

• 25 days annual leave, plus bank holidays
• Contributory pension (up to 9%)
• Buy and sell holiday
• Free life insurance
• Free use of on-site location gyms

Key Duties:

• Support the Housing and Resident Engagement Manager to deliver ExtraCare’s resident engagement framework, ensuring residents are able to contribute to decisions that affect their homes, services and communities.
• Coordinate meetings, agendas, papers, minutes and action logs for Resident Forums, resident groups and engagement events, ensuring actions are followed up in a timely and transparent way.
• Promote resident involvement across villages and schemes, encouraging a broad and diverse range of residents to take part, including those who may not usually engage through formal meetings.
• Support the development, set-up and ongoing effectiveness of Resident Associations and other local engagement arrangements, providing guidance and practical assistance where required.
• Gather, record and analyse resident feedback from forums, surveys, complaints, compliments, local events and informal engagement, identifying themes and opportunities for service improvement.
• Work with operational colleagues to ensure resident feedback is communicated clearly and used to inform service planning, policy development, resident communications and continuous improvement activity.

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making reasonable adjustments to support candidates throughout the recruitment process. ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship. ExtraCare reserve the right to close this advertisement early.