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- Tasks: Ensure resident safety, respond to emergencies, and maintain a welcoming environment overnight.
- Company: Join ExtraCare Charitable Trust, dedicated to excellent customer experience and community support.
- Benefits: Accrued annual leave, free gym access, ongoing training, and competitive pay.
- Why this job: Make a real difference in residents' lives while working in a supportive team.
- Qualifications: Experience in security, great communication skills, and a positive attitude.
- Other info: Enjoy a rewarding career with variety in a friendly working environment.
The predicted salary is between 13 - 16 £ per hour.
Earlsdon Park Village, part of the Extra Care Charitable Trust, are recruiting Night Concierge (Relief) staff now! The role is focused on supporting its mission and delivering excellent customer experience. As a Night Concierge, you’ll be the reassuring presence that keeps residents, colleagues, and the community safe and supported overnight. The role includes:
- Responding to emergencies with first aid if needed
- Maintaining a clean and welcoming environment
- Carrying out vital health, safety, and security checks
- Stepping in to support the care team only in urgent situations
Benefits include:
- Accrued Annual Leave
- Free Use of Onsite Gym
- Ongoing Training and Development
- Plus, Usual Benefits
Are you a Night Concierge who is friendly, compassionate, patient and dependable? The role details are as follows:
- Hours: 22:30 to 07:00 (Relief Nights)
- Salary: £13.06 per hour
- Location: Earlsdon Park Village, Albany Road, Coventry, CV5 6JQ
As a Night Concierge, you will be expected to carry out the following tasks:
- Responsible for cleaning duties in communal areas as required
- Ensure the safety and welfare of Residents during the evening and night-time
- Maintain building security and give access to emergency services as appropriate
- Patrol inside and outside, checking fire panels, mobility scooters, workshops, fire exits, kitchen and laundries
- Monitor CCTV surveillance to identify areas of concern
- Assist the care team in emergency situations only
- Provide a safe environment for other night staff members
- Make calls to emergency services or take appropriate action in serious incidents
- Take responsibility for all aspects of Health and Safety
- Review and keep up to date Risk assessments relating to the building
Person Specification:
- Experience in security operations and CCTV monitoring
- Great communication skills with a strong customer service focus
- Confidence in carrying out risk assessments and statutory building checks
- A practical thinker with a positive, can-do attitude
- Strong attention to detail, able to work independently, and quick to respond in emergencies
- An open, honest communicator who helps create a safe and welcoming experience for residents
An extremely rewarding career awaits you if you like working in a friendly and supportive team, with variety and a fantastic working environment. Don’t miss out! Click ‘apply’ now to make an invaluable impact on the lives of our residents as one of our Night Concierge staff.
Closing Date: Friday 13th February 2026
Proposed Interview Date: Tuesday 24th February & Wednesday 25th February 2026
ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all, including making reasonable adjustments to support candidates throughout the recruitment process. ExtraCare reserve the right to close this advertisement early should the maximum number of applications be received.
Relief Night Concierge in Coventry employer: Extracare Charitable Trust
Contact Detail:
Extracare Charitable Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Night Concierge in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ExtraCare and their mission. This will help you connect with the values they stand for and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to customer service and emergency response. Think about how your past experiences can relate to the Night Concierge role and be ready to share those stories.
✨Tip Number 3
Dress the part! Even though it’s a night shift, showing up looking professional can make a great first impression. It shows you take the role seriously and are ready to represent ExtraCare well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Relief Night Concierge in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Night Concierge role. We want to see how you can bring your friendly, compassionate nature to our team!
Showcase Your Experience: If you've got experience in security operations or customer service, shout about it! We love candidates who can demonstrate their ability to keep residents safe and supported, so don’t hold back.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this rewarding opportunity at Earlsdon Park Village.
How to prepare for a job interview at Extracare Charitable Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Concierge. Familiarise yourself with tasks like monitoring safety, conducting health checks, and responding to emergencies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Night Concierge, excellent communication and customer service skills are key. Prepare examples from your past experiences where you've successfully helped others or resolved issues. This will highlight your ability to create a welcoming environment for residents.
✨Demonstrate Your Problem-Solving Abilities
Think about scenarios where you had to think on your feet or handle emergencies. Be ready to discuss how you would approach situations like a fire alarm or a resident needing assistance. This shows that you can remain calm under pressure and are proactive in ensuring safety.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle emergencies. This not only shows your interest but also helps you gauge if the environment is the right fit for you.
