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- Tasks: Support residents with housing issues and manage a small team to ensure their well-being.
- Company: Join ExtraCare Charitable Trust, dedicated to enhancing lives in retirement villages.
- Benefits: Enjoy 33 days annual leave, gym access, and enhanced maternity/paternity pay.
- Why this job: Make a real difference in the lives of older people while developing your career.
- Qualifications: Experience in housing management or customer service, with strong communication skills.
- Other info: Flexible working hours and opportunities for professional development.
The predicted salary is between 26224 - 28097 £ per year.
ExtraCare Charitable Trust are recruiting for a Senior Housing Support Assistant at Wixams Retirement Village in Bedford! Are you looking for a role where you can apply your previous housing experience or if you have experience managing a small team, understand the challenges that our residents face regarding housing related issues, and you have the ability to provide comprehensive support and guidance then we would like to hear from you. We are currently looking to recruit a dedicated Senior Housing Support Assistant to provide an efficient and caring enhanced housing management service at our modern Retirement Village in Bedford.
Role: Senior Housing Support Assistant
Hours: 35hrs per week, including some weekends
Salary: £14.37 per hour (£26,224pa pro rata FTE £28,097pa)
Location: Wixams Retirement Village, Bedford Road, Bedford, MK42 6EA
Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create ‘better lives for older people’. We are committed to offering fulfilling and worthwhile careers to all our staff – enabling you to deliver the quality of service we promise.
What will you do as our Senior Housing Support Assistant?
- Carry out regular resident visits and provide advice to residents on maintaining tenancy / lease conditions
- Provide information, support and advice to residents and help resolve low level neighbour issues
- Check that residents are safe and that the building and the grounds are secure
- Ensure that repairs are completed and health & safety checks are carried out
- Manage Housing Support Assistants and aim to ensure appropriate coverage
- Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running
- Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
- Adhere to legal and regulatory requirements for our housing and care obligations
Our ideal Senior Housing Support Assistant will have:
- Experience of housing management or housing support or transferrable skills from experience of customer service in another sector
- Excellent communication skills
- Experience of managing or supervising staff
- CIH Level 2 Certificate in Housing Practice, or willing to work towards
Benefits package includes:
- 33 Days Annual Leave (FTE) Pro Rata for Part Time
- Enhanced Maternity & Paternity allowance
- Enhanced employer pension contribution
- Eligible for Blue Light Card discounts
- Attendance Reward
- Free Life Insurance
- Buy And Sell Holiday
- Cycle2work Scheme
- Employee Assistance Program
- Free Use of Onsite Gym
Don’t miss out! Click ‘apply’ now to make a difference to the lives of older people as our Senior Housing Support Assistant.
Closing date: 23 February 2026
Interviews: ongoing from 3rd March 2026
This Senior Housing Support Assistant post may be subject to a satisfactory enhanced DBS disclosure where applicable, satisfactory references, medical clearance and Home Office right to work clearance. ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making adjustments or changes to support candidates throughout the recruitment process.
Senior Housing Support Assistant in Bedford employer: Extracare Charitable Trust
Contact Detail:
Extracare Charitable Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Support Assistant in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching ExtraCare and understanding their values. Show us how your experience aligns with their mission to create better lives for older people. Tailor your responses to highlight your relevant skills and experiences.
✨Tip Number 3
Practice common interview questions related to housing support. Think about scenarios where you've managed teams or resolved conflicts. We want to hear your stories that showcase your problem-solving skills and compassion for residents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and commitment to joining the ExtraCare team.
We think you need these skills to ace Senior Housing Support Assistant in Bedford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant housing experience and any team management skills. We want to see how your background aligns with the role of Senior Housing Support Assistant!
Showcase Your Communication Skills: Since excellent communication is key in this role, use your application to demonstrate how you've effectively communicated with residents or managed conflicts in the past. Let us know how you can bring that to our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experiences and qualifications shine through without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Wixams Retirement Village.
How to prepare for a job interview at Extracare Charitable Trust
✨Know Your Stuff
Make sure you brush up on your housing management knowledge. Understand the key challenges residents face and be ready to discuss how your experience can help address these issues. Familiarise yourself with ExtraCare's values and how they align with your approach to support.
✨Showcase Your Leadership Skills
Since the role involves managing a small team, be prepared to share examples of your leadership experience. Think about times when you've successfully guided a team or resolved conflicts, and be ready to explain your approach to fostering good relationships among staff and residents.
✨Practice Active Listening
During the interview, demonstrate your excellent communication skills by actively listening to the questions asked. Respond thoughtfully and ensure you address any specific concerns raised. This will show that you value open communication and are committed to understanding residents' needs.
✨Prepare Questions
Have a few insightful questions ready to ask at the end of the interview. This could be about the team dynamics, the types of challenges the residents face, or how success is measured in this role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
