At a Glance
- Tasks: Coordinate service operations, manage customer communications, and support engineers.
- Company: Join a dynamic team focused on customer satisfaction and service excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for skill development.
- Other info: Fast-paced role with potential for career advancement.
- Why this job: Be the key link between customers and engineers, making a real difference in service delivery.
- Qualifications: Experience in administration, strong communication, and excellent IT skills.
The predicted salary is between 28200 - 35000 £ per year.
We are in search of an experienced administrator to work in our Service Department. You will have excellent communication skills and enjoy working with customers. The perfect candidate will work well under pressure and play a vital role keeping our major clients and local customers happy. There will be full support from the team with learning our systems and products we offer.
Duties and Responsibilities:
- Answering phone, taking callouts recording on Software System.
- Scheduling appointments for our engineers.
- Quoting repairs, obtaining prices for parts, liaising with engineers.
- Contacting customers arranging appointments.
- Entering purchase orders and chasing up suppliers.
- Helping with Invoicing.
- Computer entry and keeping records up to date.
- Responding to emails as required.
- Other duties as required appropriate to the role.
About you:
- Previous experience in a similar role is desirable.
- Strong communication skills as you will be liaising with customers.
- Excellent numeracy and IT skills.
- Organised, accurate with a very high attention to detail.
- The ability to make decisions whilst working under pressure.
Service Department co-ordinator in Poole employer: Extracair Installations ltd
Join our dynamic team as a Service Department Co-ordinator, where you will thrive in a supportive work culture that values communication and teamwork. With competitive pay and opportunities for professional growth, you'll play a crucial role in ensuring customer satisfaction while enjoying the benefits of a collaborative environment. Located in a vibrant area, we offer a unique chance to develop your skills and advance your career in a company that truly cares about its employees.
Contact Details:
Extracair Installations ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Department co-ordinator in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Extracair Installations ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Extracair Installations ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Department co-ordinator in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Extracair Installations ltd:Your cover letter is your chance to shine! Tell us why you want to work at Extracair Installations ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Extracair Installations ltd!
How to prepare for a job interview at Extracair Installations ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
