At a Glance
- Tasks: Coordinate service operations, manage customer communications, and support engineers.
- Company: Join a dynamic team focused on customer satisfaction and service excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for skill development.
- Other info: Fast-paced role with potential for career advancement.
- Why this job: Be the key link between customers and engineers, making a real difference in service delivery.
- Qualifications: Experience in administration, strong communication, and excellent IT skills.
The predicted salary is between 28200 - 35000 £ per year.
We are in search of an experienced administrator to work in our Service Department. You will have excellent communication skills and enjoy working with customers. The perfect candidate will work well under pressure and play a vital role keeping our major clients and local customers happy. There will be full support from the team with learning our systems and products we offer.
Duties and Responsibilities:
- Answering phone, taking callouts recording on Software System.
- Scheduling appointments for our engineers.
- Quoting repairs, obtaining prices for parts, liaising with engineers.
- Contacting customers arranging appointments.
- Entering purchase orders and chasing up suppliers.
- Helping with Invoicing.
- Computer entry and keeping records up to date.
- Responding to emails as required.
- Other duties as required appropriate to the role.
About you:
- Previous experience in a similar role is desirable.
- Strong communication skills as you will be liaising with customers.
- Excellent numeracy and IT skills.
- Organised, accurate with a very high attention to detail.
- The ability to make decisions whilst working under pressure.
Service Department co-ordinator in Poole employer: Extracair Installations ltd
Join our dynamic team as a Service Department Co-ordinator, where you will thrive in a supportive work culture that values communication and teamwork. With competitive pay and opportunities for professional growth, you'll play a crucial role in ensuring customer satisfaction while enjoying the benefits of a collaborative environment. Located in a vibrant area, we offer a unique chance to develop your skills and advance your career in a company that truly cares about its employees.
Contact Details:
Extracair Installations ltd Recruitment Team
