At a Glance
- Tasks: Manage daily store operations and provide top-notch customer service.
- Company: Join a friendly, family-run business with a growing reputation.
- Benefits: Receive training, mentoring, and a supportive work environment.
- Other info: Enjoy a dynamic role with varied tasks and a weekday off.
- Why this job: Make a difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 20700 - 25300 £ per year.
Extra Room Self Storage is looking for an enthusiastic and motivated individual who is eager to learn and take responsibility for the day-to-day running of our stores.
Youll be part of a small, friendly team in a growing, long-established family-run business.
This is an interesting and varied customer service and sales role.
You'll spend most of your time helping customers, finding the right storage solutions for them and ensuring the store runs smoothly.
Main duties include: Providing excellent customer service Dealing effectively with sales enquiries by phone, face to face and by email Managing customer accounts Tracking store performance and reporting to directors Taking responsibility for the smooth day-to-day running of the store Maintaining a clean, tidy and well-presented store Ideal candidate Were looking for someone with: Experience in customer service and ideally sales Excellent written and verbal communication skills A friendly, enthusiastic, can do attitude A passion for exceptional customer service Ability to prioritise workloads in a busy work environment Good computer skills A full driving licence Willingness to work Saturdays
Working pattern: 4 weekdays, 8:30am to 6pm Saturday, 9am to 2pm one week and 9am to 3pm the next
Youll therefore have one weekday off each week.
About Extra Room Self Storage Extra Room Self Storage is a growing, long established, family run business.
Our stores provide modern, secure, indoor storage rooms for home and business use.
Customers range from people storing household goods whilst between homes, decorating or renovating to businesses storing stock, equipment and archive files.
No two days are the same.
Every customer has a different story making each and every interaction unique.
Don't worry about stepping into an industry you probably don't know that much about.
Well give you all the training and support that you need.
From the first day, youll receive: A comprehensive induction programme Ongoing coaching and mentoring Access to e-learning Guidance from an experienced management team
If you think youre a good fit and are interested in what we do, wed love to hear from you.
Please click Apply.
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Store Manager in York employer: Extra Room Self Storage
Extra Room Self Storage is an excellent employer that values its employees as part of a close-knit family-run business. With a focus on customer service and sales, team members enjoy a supportive work culture that encourages personal growth and development. Located in a thriving community, employees benefit from a dynamic work environment where their contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in York
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Extra Room Self Storage. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Extra Room Self Storage before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Store Manager in York
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Extra Room Self Storage:Your cover letter is your chance to shine! Tell us why you want to work at Extra Room Self Storage specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Extra Room Self Storage!
How to prepare for a job interview at Extra Room Self Storage
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
