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- Tasks: Manage key customer relationships and ensure excellent service delivery.
- Company: Join a leading company in the haulage sector with a focus on client partnerships.
- Benefits: Enjoy a competitive salary, bonus, pension, and health programmes.
- Why this job: Be the main point of contact and drive account growth in a dynamic environment.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Fast-paced role with opportunities for professional development and company events.
The predicted salary is between 32000 - 48000 £ per year.
Extra Recruitment are seeking an experienced Customer Account Manager to manage and develop key customer relationships for one of our clients in the haulage sector. This role is responsible for ensuring excellent service delivery, maintaining strong client partnerships, and identifying opportunities for account growth. You will act as the main point of contact between customers and internal operations teams.
Customer Account Manager Responsibilities:
- Act as the primary point of contact for allocated customer accounts
- Monitor service performance and ensure SLAs and KPIs are consistently met
- Resolve queries, issues, and escalations in a timely and professional manner
- Liaise with transport planners and operations teams to ensure smooth delivery
- Support contract renewals, service reviews, and identify growth opportunities
Customer Account Manager Details:
- Location: Wednesbury (WS10)
- Salary: £40,000 PA +
- Schedule: (08:00AM - 16:00PM)
Customer Account Manager Requirements:
- Previous account management experience within haulage, transport, or logistics
- Strong communication and relationship-building skills
- Ability to manage multiple accounts in a fast-paced environment
- Excellent problem-solving and organisational skills
- Confident using TMS, CRM systems, and MS Office
Customer Account Manager Benefits:
- Company pension
- Bonus
- Health & wellbeing programme
- Company events
- Canteen facilities
- Free on-site parking
For more information hit apply.
Customer Account Manager in Wednesbury employer: Extra Recruitment
Contact Detail:
Extra Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Wednesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the haulage and logistics sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Knowing their operations and challenges will help you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved issues in past roles, especially in account management or customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Customer Account Manager in Wednesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your previous experience in account management, especially within haulage or logistics, and showcase your strong communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've built strong client relationships and resolved issues effectively in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving abilities. Give examples of how you've tackled challenges in previous roles, especially in fast-paced environments like transport or logistics.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Extra Recruitment
✨Know Your Customer
Before the interview, research the company and its key customers in the haulage sector. Understanding their business model and challenges will help you demonstrate your ability to manage and develop customer relationships effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved issues or escalations in previous roles. Highlighting your problem-solving abilities will show that you're ready to handle the fast-paced environment and can maintain service performance under pressure.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since strong communication is crucial for this role, consider doing mock interviews with a friend or using video calls to refine your delivery and ensure you come across as professional and approachable.
✨Highlight Your Tech Savvy
Familiarise yourself with TMS, CRM systems, and MS Office, as these are essential tools for the role. Be prepared to discuss your experience with these systems and how they have helped you manage accounts effectively in the past.
