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- Tasks: Manage key customer relationships and ensure excellent service delivery.
- Company: Join a leading company in the haulage sector with a focus on client partnerships.
- Benefits: Enjoy a competitive salary, pension, bonuses, and health programmes.
- Why this job: Be the main point of contact and drive account growth in a dynamic environment.
- Qualifications: Experience in account management within haulage or logistics is essential.
- Other info: Fast-paced role with opportunities for professional development and company events.
The predicted salary is between 36000 - 60000 £ per year.
Extra Recruitment are seeking an experienced Customer Account Manager to manage and develop key customer relationships for one of our clients in the haulage sector. This role is responsible for ensuring excellent service delivery, maintaining strong client partnerships, and identifying opportunities for account growth. You will act as the main point of contact between customers and internal operations teams.
Responsibilities:
- Act as the primary point of contact for allocated customer accounts
- Monitor service performance and ensure SLAs and KPIs are consistently met
- Resolve queries, issues, and escalations in a timely and professional manner
- Liaise with transport planners and operations teams to ensure smooth delivery
- Support contract renewals, service reviews, and identify growth opportunities
Details:
- Location: Wednesbury (WS10)
- Salary: £40,000 PA
- Schedule: 08:00AM - 16:00PM
Requirements:
- Previous account management experience within haulage, transport, or logistics
- Strong communication and relationship-building skills
- Ability to manage multiple accounts in a fast-paced environment
- Excellent problem-solving and organisational skills
- Confident using TMS, CRM systems, and MS Office
Benefits:
- Company pension
- Bonus
- Health & wellbeing programme
- Company events
- Canteen facilities
- Free on-site parking
For more information hit apply!
Customer Account Manager in Wednesbury employer: Extra Recruitment Limited
Contact Detail:
Extra Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Wednesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the haulage and logistics sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to show off your knowledge about their operations and how you can enhance their customer relationships. It’ll make you stand out as the ideal candidate!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you’ve resolved issues or improved service delivery in past roles. We want you to be ready to share these examples during interviews to showcase your expertise.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Let’s get you that Customer Account Manager position!
We think you need these skills to ace Customer Account Manager in Wednesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Account Manager. Highlight your previous experience in account management, especially within haulage or logistics, and showcase your strong communication skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've built strong client relationships and resolved issues effectively in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your excellent problem-solving abilities. Share a brief story about a time you successfully managed a challenging situation with a customer or internal team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Extra Recruitment Limited
✨Know Your Customer
Before the interview, research the company and its clients in the haulage sector. Understand their services, values, and any recent news. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Account Manager, strong communication is key. Prepare examples of how you've effectively managed client relationships in the past. Be ready to discuss how you resolved issues and maintained service delivery to meet SLAs and KPIs.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in account management. Highlight your problem-solving skills by discussing how you identified growth opportunities or resolved escalations efficiently.
✨Familiarise Yourself with Relevant Tools
Since the role requires using TMS, CRM systems, and MS Office, brush up on these tools before the interview. If you have experience with similar software, be prepared to discuss it and how it helped you manage accounts effectively.
