Quality Assurance Supervisor

Role Description

Reporting to the Quality Assurance Manager you are responsible for managing the Quality Assurance Auditors, ensuring all scheduled QA activity is completed, all food safety, quality, legal or authenticity issues are investigated and responded to thoroughly, and ensuring the QA team continually drives the standards to the highest level.

Key Responsibilities

• Day-to-day management of the QA Auditors, their workload and supporting the wider production teams with all QA issues.
• Ensuring finished products comply with specifications and meet customer expectations.
• React to any problems with products failing QA procedures, investigate and complete all relevant documentation, and report the results to the relevant people.
• Lead and manage the quality systems team ensuring all activities are completed (e. g., regular 1‑2 1s, training, objectives).
• Oversee GMP, CCP, line audits, glass and brittle plastics audits, weight control checks, ensuring non‑conformances are actioned by the QA team.
• Oversee QA, operation red‑zone activities (Overall Operations Effectiveness Tool). Monitor activities, challenge missed, cancelled, or failed checks.
• Provide cover and support for the Raw Material & Quality Coordinator as required.
• Deputise for the QA Manager as required.
• Support the implementation of new processes in alignment with the FSQMS.
• Assist the QA Manager with metal detector validation and management of metal detector programmes and databases, and checkweigher programmes and databases.
• Support and complete environmental testing and product testing, including swabbing, validations, water, air, raw material, laundry, and claim validations.
• Assist during second‑ and third‑party audits.
• Support the QA Manager with pest control management.
• Support and complete complaint investigations via the non‑conformance process.
• Build strong relationships with wider teams.
• Complete internal audits as required.
• Perform additional tasks as required.
• The Ideal Candidate
• Food‑related qualification or relevant industry experience.
• Previous experience working within a compliance and standards‑driven environment – British Retail Consortium (BRC).
• Knowledge of food legislation.
• High levels of attention to detail.
• Food Safety Level 3.
• HACCP Level 3.
• Internal Audit qualification.
• Listeria Management Experience/Qualification.
• Personal Attributes
• Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
• Excellent decision‑making and problem‑solving skills.
• Ability to be flexible to meet business needs.
• A passion for delivering results and the drive to exceed expectations.
• A team player.
• Self‑motivated and a strong commitment to personal development.
• Working Hours
• 40 hours per week Monday to Friday. The role requires flexibility to manage and support the QA team working across a 24/5 shift pattern.

Benefits

• Free parking, within proximity to all major travel networks.
• 23 days holiday, plus 8 days bank holiday, increasing with service.
• One extra day off for your birthday.
• Health cash plan – after 3 months, claim money back on essential healthcare such as dental and eye care for you and your children.
• Employee Assistance Programme.
• Company pension scheme (4% employer contributions).
• Company‑paid events throughout the year.
• FREE pack of cheese every week.
• Discounted staff cheese shop.
• Doughnut Fridays.
• Other Information

We unfortunately do not offer sponsorship for work visas or immigration. Candidates must have the legal right to work in the UK to be considered for this role.

• Learn More
• Learn more about Extons Foods at https://www. extonsfoods. com/
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