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- Tasks: Lead complex software programs and ensure timely, quality delivery for clients.
- Company: Join Toshiba Global Commerce Solutions, a leader in retail technology.
- Benefits: Enjoy competitive salary, health coverage, and generous paid time off.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in the fast-paced world of retail technology.
- Qualifications: 12+ years in program management with strong leadership and communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Toshiba Global Commerce Solutions is seeking a Technical Program Manager. The Technical Program Manager owns the end-to-end delivery of complex, client-facing software programs. This role turns business strategy into reality, driving alignment across customer needs, product priorities, and technical delivery. The TPgM ensures every release is delivered on time, with quality, and measurable value, using industry-standard delivery metrics to manage performance, risk, and predictability. When projects falter, the TPgM moves fast—stabilizing red and yellow programs, restoring confidence, and driving outcomes. Up to 30% travel required.
Qualifications
- BS in Computer Science, Computer Engineering, or related field or Equivalent
- 12+ years of program/project management, with 8+ years leading client-facing software delivery.
- Proven background in retail tech, POS, SaaS, or large enterprise software.
- Hands-on experience as part of a software delivery team (development, testing, or equivalent technical role).
- Experience applying and improving DORA metrics and DevOps practices.
- Demonstrated success stabilizing at-risk (red/yellow) projects.
- Proficiency in Jira, Confluence, MS Project, or equivalent tools.
- Exceptional leadership, communication, and problem-solving skills.
- PMP Certification or equivalent
- Agile / SAFe Certification or equivalents
- ITIL / ITSM / ITAM a plus
Responsibilities
- Program Delivery & Execution: Lead and own execution for multi-track client programs—scope, schedule, budget, and quality. Apply delivery and DORA metrics to measure progress, spot risk early, and accelerate performance. Execute rapid recovery plans for troubled programs through structured root cause analysis and decisive action.
- Cross-Functional Leadership: Align engineering, QA, product, and client delivery to a single, transparent plan. Drive proactive communication—no surprises for clients or executives. Partner with delivery and program leaders to enforce accountability and predictability across all programs.
- Technical Oversight & Quality: Guard quality through readiness reviews, test validation, and SDLC discipline. Lead root cause and postmortem reviews to harden future releases. Leverage data to drive measurable gains in speed, stability, and reliability.
- Client Engagement: Act as the single point of delivery accountability for assigned clients. Communicate progress, risks, and recovery actions with clarity and confidence. Build trusted partnerships through consistency, ownership, and transparent delivery.
- Continuous Improvement: Use metrics, retrospectives, and trend data to evolve delivery playbooks. Coach TPMs and project teams in risk anticipation, escalation, and resolution. Foster a culture of urgency, ownership, and data-informed decisions.
Success Measures
- Programs delivered on time, within scope, and within budget.
- Red/yellow programs recovered within two weeks.
- Continuous DORA improvements in lead time, deployment frequency, change failure rate, and MTTR.
- Strong client satisfaction and repeat engagement.
- Playbooks and recovery models reused across delivery teams.
About the Company: Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favourite brands.
Technical Program Manager in Durham employer: External
Contact Detail:
External Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Program Manager in Durham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Program Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to program management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience in stabilising red/yellow projects effectively.
✨Tip Number 3
Showcase your technical skills! Brush up on tools like Jira and Confluence, and be ready to discuss how you've used DORA metrics in past roles. We want to see how you can drive measurable gains in speed and reliability in your next position.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show your genuine interest in the role at Toshiba Global Commerce Solutions.
We think you need these skills to ace Technical Program Manager in Durham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Program Manager role. Highlight your experience in client-facing software delivery and any relevant metrics you've improved. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us drive outcomes. Be specific about your experience with DORA metrics and project recovery.
Showcase Your Leadership Skills: As a TPgM, leadership is key. In your application, share examples of how you've led cross-functional teams and managed client relationships. We love seeing how you’ve built trust and accountability in past roles!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Toshiba Global Commerce Solutions!
How to prepare for a job interview at External
✨Know Your Metrics
Familiarise yourself with DORA metrics and how they apply to the role. Be ready to discuss how you've used these metrics in past projects to measure performance and manage risks. This shows you understand the technical side of program management.
✨Showcase Your Recovery Skills
Prepare examples of how you've stabilised red or yellow projects in the past. Highlight your structured root cause analysis and decisive actions that led to successful recoveries. This will demonstrate your ability to handle pressure and deliver results.
✨Communicate Proactively
Practice clear and confident communication about project progress, risks, and recovery actions. Think of ways to convey complex information simply, as this is crucial for aligning teams and keeping clients informed. It’s all about building trust!
✨Emphasise Cross-Functional Leadership
Be ready to discuss your experience in leading cross-functional teams. Share specific instances where you aligned engineering, QA, and product teams towards a common goal. This will show your capability in driving collaboration and accountability.