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- Tasks: Lead cross-functional initiatives to enhance hardware efficiency and quality.
- Company: Join Toshiba Global Commerce Solutions, a billion-dollar leader in retail technology.
- Benefits: Enjoy competitive salary, health coverage, generous holidays, and employee discounts.
- Other info: Diverse and inclusive workplace with strong career growth opportunities.
- Why this job: Make a real impact on the future of retail technology and drive operational excellence.
- Qualifications: 7-10 years in operations or program management; Lean Six Sigma certification preferred.
The predicted salary is between 60000 - 80000 £ per year.
Toshiba Global Commerce Solutions is seeking a Sr. Program Manager, Operational Excellence. The Hardware Portfolio Operational Excellence Program Manager is the driving force behind enhancing the efficiency, quality, and cost-effectiveness of our hardware portfolio throughout its entire lifecycle, from design and manufacturing to deployment, maintenance, and retirement. This role involves leading high-impact, cross-functional initiatives, implementing Lean and Six Sigma methodologies, and fostering a culture of continuous improvement across engineering, quality, supply chain, and operations teams. The ideal candidate will combine a deep technical understanding of hardware operations with superior program management and leadership skills.
Qualifications Required
- Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or related field
- 7–10 years of experience in operations, manufacturing, supply chain, or technical program management (hardware preferred)
- Proven success leading continuous improvement initiatives with measurable, quantifiable outcomes
- Strong analytical, problem-solving, communication, and cross-functional leadership skills
Preferred
- Lean Six Sigma Green Belt or Black Belt certification
- Master’s degree or MBA
- Experience with hardware logistics, inventory systems, and vendor management
- Proficiency in ERP, data analytics, and automation tools
Key Responsibilities
- Strategic Leadership
- Develop and execute the operational excellence roadmap aligned to business strategy
- Lead change management initiatives across cross-functional teams
- Drive predictable delivery and scalable operations
- Process Optimization
- Lead value stream mapping, root cause analysis, and Kaizen events
- Reduce waste, lead times, and quality escapes
- Improve throughput and on-time delivery performance
- Portfolio & Program Management
- Manage hardware portfolio dependencies, resources, and risk
- Ensure alignment to revenue and strategic objectives
- Provide early risk identification and structured escalation paths
- Performance Measurement & Reporting
- Define and track KPIs (productivity, quality, cost, revenue attainment)
- Deliver executive-level reporting with ROI analysis
- Provide data-driven recommendations to leadership
- Data & Automation
- Analyze operational data to identify trends, bottlenecks, and risks
- Implement digital tools and automation to improve efficiency
- Standardize reporting frameworks
- Compliance & Quality Integration
- Ensure adherence to regulatory and quality standards
- Partner with Quality and Engineering to prevent defects and reduce rework
- Training & Mentorship
- Coach teams on Lean principles and continuous improvement methodologies
- Build internal capability and a culture of operational excellence
About the Company: Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favourite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal days
EEO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.
DIVERSITY, EQUITY & INCLUSION: We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers, the retail industry, and becoming a more responsible company as we help create a brighter future.
Sr. Program Manager, Operational Excellence in Durham employer: External
Contact Detail:
External Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Program Manager, Operational Excellence in Durham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching Toshiba Global Commerce Solutions inside out. Understand their products, culture, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their operational excellence goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on articulating your experience with Lean and Six Sigma methodologies, as these are key to the role of Sr. Program Manager.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position and the company. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Sr. Program Manager, Operational Excellence in Durham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in operational excellence and program management. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Skills: As a Sr. Program Manager, you'll need to demonstrate strong leadership abilities. Use your application to share examples of how you've led cross-functional teams or driven continuous improvement initiatives in the past. We love seeing real-world impact!
Be Data-Driven: Since this role involves performance measurement and reporting, include any relevant metrics or KPIs you've worked with. We appreciate candidates who can back up their claims with data, so don’t shy away from sharing quantifiable outcomes from your previous roles.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands. Let’s make it happen!
How to prepare for a job interview at External
✨Know Your Lean and Six Sigma
Since this role heavily involves Lean and Six Sigma methodologies, make sure you brush up on these concepts. Be ready to discuss how you've applied them in past roles, and think of specific examples where you led continuous improvement initiatives with measurable outcomes.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing how you've used data to identify trends and solve problems. Bring examples of KPIs you've tracked and how your insights led to improved performance in previous projects.
✨Cross-Functional Collaboration is Key
This position requires strong cross-functional leadership skills. Think about times when you've successfully led teams from different departments. Be ready to share how you managed change and drove collaboration to achieve common goals.
✨Align with Their Vision
Familiarise yourself with Toshiba's 'Together Commerce' vision. During the interview, express how your values align with theirs and how you can contribute to creating a seamless shopping experience. This shows you're not just looking for a job, but are genuinely interested in their mission.