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For Companies At a Glance
- Tasks: Lead pricing strategies and develop scalable service models for a dynamic retail tech company.
- Company: Join Toshiba Global Commerce Solutions, a billion-dollar leader in retail store solutions.
- Benefits: Enjoy competitive salary, health coverage, 401(k) match, and generous paid time off.
- Other info: Be part of a diverse team committed to innovation and inclusion.
- Why this job: Drive revenue growth and profitability while shaping the future of retail technology.
- Qualifications: 12+ years in pricing or services management with strong financial acumen.
The predicted salary is between 80000 - 100000 £ per year.
Toshiba Global Commerce Solutions is seeking a Services Pricing & Solutions Program Manager. The PM is responsible for building and governing the commercial framework of our Managed Services business. This role designs scalable pricing models, defines entitlement structures, and drives lifecycle strategies that increase service attach, improve renewal rates, and deliver profitable growth across both direct and channel partnerships. This leader ensures pricing discipline, clarity across the full service lifecycle—from Out-of-Box (OBF) through warranty and post-warranty—and establishes services as a structured, repeatable growth engine within the broader hardware ecosystem.
Required Skills & Experience
- 12+ years in pricing, solution management, or services P&L roles
- Experience in retail technology, field services, or managed services environments
- Strong commercial modeling and financial acumen
- Proven ability to build and enforce governance frameworks
- Executive-level communication and stakeholder influence
- Ability to operate cross-functionally with clarity and structure
Key Responsibilities
- Pricing Strategy & Governance
- Develop and own pricing frameworks across all managed services offerings
- Build scalable pricing models across: Maintenance, Installation, Professional Services, Managed Services, Depot / Repair
- Reduce quote cycle time through standardized pricing constructs
- Establish margin guardrails, approval thresholds, and exception management processes
- Lifecycle & Entitlement Design
- Define and govern lifecycle inclusion across: Out-of-Box (OBF), Warranty (1-year, 3-year, Advanced Exchange, Depot), Post-warranty service contracts
- Clarify service entitlements, exclusions, and upgrade pathways
- Design lifecycle-based monetization strategies
- Prevent revenue dilution through clearly defined inclusions and scope
- Offer & Portfolio Development
- Lead creation of modular service SKUs
- Define bundled vs. standalone service constructs
- Align services attach strategy with hardware product roadmap
- Develop standardized offers for enterprise and channel partners
- Commercial Performance & Optimization
- Position services as a core growth driver within hardware partnerships
- Prevent margin leakage in partner-led transactions
- Track margin performance by service line
- Identify and resolve structural leakage across scope, renewals, and quoting
Why This Role Matters
This role sits at the center of revenue growth, margin protection, and scalable services delivery. By bringing structure to pricing, lifecycle design, and service packaging, the Program Manager enables the organization to grow services revenue predictably while maintaining strong profitability.
Service Pricing & Solutions Program Manager in Durham employer: External
Contact Detail:
External Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Pricing & Solutions Program Manager in Durham
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail technology and managed services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Toshiba Global Commerce Solutions thoroughly. Understand their services, pricing strategies, and recent developments. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your executive-level communication skills. As a Service Pricing & Solutions Program Manager, you'll need to influence stakeholders effectively. Role-play common interview scenarios with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our vision of 'Together Commerce'.
We think you need these skills to ace Service Pricing & Solutions Program Manager in Durham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Pricing & Solutions Program Manager role. Highlight your experience in pricing, solution management, and any relevant retail technology knowledge. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to build pricing frameworks and drive growth. Use numbers and examples to illustrate your impact—this helps us see the value you can bring to our team.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application goes straight to us and allows you to easily track your application status. Plus, it shows you're keen on joining our team at Toshiba Global Commerce Solutions!
How to prepare for a job interview at External
✨Know Your Pricing Models
Make sure you understand various pricing models and frameworks relevant to managed services. Be ready to discuss how you would develop scalable pricing strategies and what factors you consider when establishing margin guardrails.
✨Demonstrate Financial Acumen
Prepare to showcase your financial skills by discussing past experiences where you successfully managed P&L responsibilities. Highlight specific examples of how you improved renewal rates or prevented margin leakage in previous roles.
✨Communicate Clearly
Since this role requires executive-level communication, practice articulating complex ideas simply and clearly. Use examples from your experience to illustrate how you've influenced stakeholders and operated cross-functionally.
✨Showcase Lifecycle Management Skills
Be ready to explain your approach to lifecycle design and entitlement structures. Discuss how you’ve previously defined service inclusions and exclusions, and how you would prevent revenue dilution in a new role.