At a Glance
- Tasks: Support sales operations by managing contracts, pricing proposals, and deal processing.
- Company: Join Toshiba Global Commerce Solutions, a leader in retail store solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Flexible hours during month-end; great for those who thrive in fast-paced settings.
- Why this job: Be part of a team driving innovation in the retail industry.
- Qualifications: 2+ years in sales operations; bilingual in English and Spanish preferred.
The predicted salary is between 30000 - 40000 £ per year.
Note: This position does not offer visa sponsorship. Applicants must have authorization to work in the United States without requiring sponsorship now or in the future.
The Sales Operations Support Specialist II supports all commercial activities for Direct Accounts and Business Partners. This includes pricing proposals, contract creation, deal and Statement of Work (SOW) support, validation of contracts and purchase orders, and overall contract lifecycle management. This role plays a critical part in ensuring deals, opportunities, and purchase orders are processed efficiently and in compliance with JSOX and TGCS policies. The Specialist collaborates closely with Finance, Legal, Sales, Project Management, and partner teams to support quoting, resolve issues, and drive operational excellence. This is a developing role with the ability to independently manage standard and moderately complex scenarios, while receiving guidance on more advanced or complex transactions.
Qualifications
- Education: Bachelor’s degree preferred, or equivalent combination of education and experience
- Experience: Minimum of 2+ years of relevant experience in sales operations, sales support, or a related field; At least 3 years of experience creating, validating, and processing contracts and proposals (services and HW/SW preferred)
- Skills & Expertise: Bilingual proficiency in English and Spanish; Strong understanding of contract management, quoting, and sales support processes; Experience with Oracle (Projects, OKS, or Quote-to-Cash preferred); Intermediate Excel skills; proficiency with Microsoft Office (Teams, OneNote, SharePoint, PowerPoint); High attention to detail and strong organizational skills; Excellent written and verbal communication skills, including presentation abilities; Strong analytical and problem-solving capabilities; Ability to manage multiple priorities and meet deadlines in a fast-paced environment; Customer-focused mindset with a commitment to quality and accuracy; Self-motivated, adaptable, and able to work both independently and collaboratively; Understanding of billing and revenue recognition principles preferred; Experience supporting budgeting and forecasting processes is a plus; Flexibility to work extended hours during month-end and quarter-end periods.
Key Responsibilities
- Quote, Contract & Deal Management: Create and manage customer contracts, pricing proposals, quotes, and service projects; Support deal structuring, SOW development, and contract review/validation; Validate purchase orders, contracts, and service agreements for accuracy and compliance; Process deals, opportunities, and orders efficiently within established systems and policies; Manage account setup, contract registration, and lifecycle tracking; Support product configurations, service offerings, and client rollouts; Partner cross-functionally to resolve issues and ensure seamless execution; Provide transactional, operational, and contractual support to internal and external stakeholders.
- Operational Metrics & Reporting: Assist in tracking and reporting operational performance metrics; Support management reviews by identifying trends and variances.
- Process Improvement & Systems Enhancement: Maintain and improve operational processes for efficiency and accuracy; Support automation initiatives to reduce manual effort; Assist with documentation, training, and continuous improvement efforts; Identify system gaps and support IT enhancements, including UAT and functional reviews.
- Business Controls & Audit Support: Support JSOX compliance and external audit activities; Ensure proper documentation and record retention for all commercial transactions.
- Additional Responsibilities: Perform other duties as assigned to support business operations.
Working Relationships
- Reports To: Manager or Director of Operations
- Direct Reports: None
- Key Stakeholders: Sales, Finance, Legal, Project Management, Business Partners, and Customers
This role requires a solid understanding of departmental tools, processes, and systems, including Oracle. The Sales Operations Support Specialist II is capable of handling standard and moderately complex transactions independently and may assist in training new team members on foundational processes and tools.
ABOUT THE COMPANY
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favourite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.
Sales Operations Support Specialist II - Flex in Durham employer: External
Toshiba Global Commerce Solutions is an exceptional employer located in the vibrant Research Triangle Park, NC, offering a collaborative work culture that fosters innovation and operational excellence. Employees benefit from comprehensive training, opportunities for professional growth, and the chance to work with leading retail brands, all while contributing to a dynamic team that values quality and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Support Specialist II - Flex in Durham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Operations Support Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to sales operations and contract management. We recommend doing mock interviews with friends or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience with contract creation, deal management, and any relevant projects. This can really set you apart from other candidates during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Toshiba Global Commerce Solutions.
We think you need these skills to ace Sales Operations Support Specialist II - Flex in Durham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Operations Support Specialist II role. Highlight your relevant experience in sales operations and contract management, and don’t forget to mention your bilingual skills if applicable!
Showcase Your Skills:We want to see your strong analytical and problem-solving capabilities shine through. Use specific examples from your past experiences to demonstrate how you've tackled challenges in sales support or contract management.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Make sure to proofread for any typos or errors – attention to detail is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at External
✨Know Your Contracts
Since this role involves a lot of contract management, make sure you brush up on your knowledge of contract creation and validation. Be prepared to discuss your experience with contracts and how you've ensured compliance in past roles.
✨Showcase Your Analytical Skills
This position requires strong analytical capabilities. Think of specific examples where you've used data to solve problems or improve processes. Be ready to explain how you track and report operational metrics effectively.
✨Communicate Clearly
With the need for excellent written and verbal communication skills, practice articulating your thoughts clearly. You might be asked to present a scenario or solution, so consider how you can convey complex information simply and effectively.
✨Demonstrate Team Collaboration
Collaboration is key in this role, so think of times when you've worked cross-functionally. Be ready to share how you've partnered with teams like Finance or Sales to resolve issues and drive operational excellence.
