IT Specialist I in Durham

Toshiba Global Commerce Solutions is seeking an IT Specialist I that will be working in a team environment responsible for the provisioning of access to all employees, contractors, and other business resources, including creating, maintaining, and removing user accounts to various systems and ensuring the right level of access at the right time. Adhering to guidelines, policies, and protocols.

Responsibilities:

• Review and process all provisioning requests in compliance with the process and procedures.
• Maintain user’s oracle records such as oracle responsibilities, HRMS records, Customer Master, Supplier Master.
• Work with IAM (Identity and Access Management) team and Engineer to roadmap IAM processes.
• Work to improve provisioning process design/business rules.
• Participate in projects to ensure standard processes and procedures are implemented when rolling out new provisioning and role management points.
• Troubleshoot security and workflow issues independently or in collaboration with Information Systems teams and/or stakeholders while adhering to internal service standards.
• Providing primary operational support for IAM security events and alerts.
• Create process documentation.
• Other duties as assigned.

Required Skills:

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Ability to urgently troubleshoot user access problems and determine appropriate corrective action.
• Experience recording, tracking, and managing requests in an online ticket management system.
• Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word.
• Strong verbal and written communication skills.

Preferred Skills:

• Experience with enterprise IT ticketing systems (e.g., ServiceNow or similar) for managing incidents, requests, and user access, with a focus on SLA compliance, documentation, and process improvement.
• Familiarity with IAM concepts and best practices.
• Some knowledge and/or experience in Role-based Access Control methods.
• Knowledge of regulatory compliance (SOX, JSOX).
• Base Level Security Certification/Training, such as CompTIA Security+ is preferred.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favourite brands. The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO: Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

DIVERSITY, EQUITY & INCLUSION: We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.