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- Tasks: Support complex individuals in accessing services and accommodation while managing a caseload of 10 clients.
- Company: Join an innovative multiagency project focused on improving lives across Belfast.
- Benefits: Enjoy flexible working hours, including evenings and weekends, with a competitive salary.
- Why this job: Make a real impact in the community by helping those facing multiple challenges and advocating for their needs.
- Qualifications: Level 3 qualification in Social Care or 2 years relevant experience required; excellent communication skills essential.
- Other info: Full driving licence and NISCC registration needed; training opportunities available.
The predicted salary is between 25614 - 31325 £ per year.
Complex Lives Intensive Support Worker – Complex Lives (SISS) – Belfast NI04/01/26/1v-7
Salary: Grade 5 salary scale: £25,614 – £31,325 per annum
Hours: 40 standard hours (including breaks) (Rota based across 7 days to include evenings and weekends)
Contract Status: Permanent
Location: Belfast
About the service: This is an innovative multiagency project aimed at supporting those most complex in society to access services and accommodation. It also entails intensive support of service users across Belfast to reduce harm and engage in a wide range of supports. Current funding secured until March 2026.
Full details of the role and the essential criteria are detailed in the Job Description and Person Specification available at the following link;
The closing date for all completed applications is: 12:00pm on 3rd February 2026
For informal enquiries please contact hr@extern.org
EXTERN offer a competitive benefits package including;
26 days annual leave, increasing to 28 days after 3 years’ service and 32 days after 5 years’ service 11 statutory holidays
Generous pension, employer contribution of 6.5% Enhanced Occupational Sick Pay, Maternity Pay and Paternity Pay
Income Protection, Life Assurance and Wellbeing Programmes Comprehensive induction and training Regular Supervision Employee Assistance Programme Bike To Work Scheme
Extern is an Equal Opportunities Employer
Complex Lives Intensive Support Worker - Complex Lives (SISS) employer: Extern
Contact Detail:
Extern Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Lives Intensive Support Worker - Complex Lives (SISS)
✨Tip Number 1
Familiarise yourself with trauma-informed practices, as this role heavily relies on understanding and applying these principles. Consider attending workshops or online courses that focus on trauma-informed care to enhance your knowledge.
✨Tip Number 2
Network with professionals in the social care sector, especially those involved in multi-agency work. Attend local events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Gain experience in assertive outreach methods, as engaging clients in their preferred environments is crucial. Volunteer or shadow professionals who work in similar roles to learn effective strategies for outreach and engagement.
✨Tip Number 4
Stay updated on local services and resources available for individuals facing complex challenges. Being knowledgeable about community support options will not only help you in the role but also demonstrate your commitment during interviews.
We think you need these skills to ace Complex Lives Intensive Support Worker - Complex Lives (SISS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your case management experience, ability to work with complex individuals, and any trauma-informed practice knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting vulnerable individuals and detail how your background makes you a suitable candidate for this role. Mention specific examples of your previous work with complex cases.
Highlight Relevant Qualifications: Clearly state your qualifications, especially if you have a Level 3 qualification in Social Care or equivalent. If you lack formal qualifications, emphasise your relevant experience working with complex cases.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've successfully engaged with clients and collaborated with other agencies in your application. This will demonstrate your ability to build relationships effectively.
How to prepare for a job interview at Extern
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Complex Lives Intensive Support Worker role entails. Familiarise yourself with the responsibilities and challenges mentioned in the job description, especially around case management and trauma-informed practices.
✨Showcase Your Experience
Be prepared to discuss your relevant experience, particularly if you have worked with complex cases or in social care settings. Use specific examples to illustrate how you've successfully managed similar situations and supported individuals facing multiple challenges.
✨Demonstrate Communication Skills
Effective communication is key in this role. During the interview, highlight your ability to build relationships with clients and collaborate with various agencies. Consider sharing examples of how you've navigated interagency working or advocated for service users in the past.
✨Emphasise Flexibility and Commitment
This position requires flexibility, including evening and weekend work. Make sure to express your willingness to adapt your schedule to meet client needs and your commitment to providing high-quality support. Discuss any previous experiences where you had to be flexible in your approach.
