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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve tech issues for users.
- Company: Global company focused on employee satisfaction and personal development.
- Benefits: Up to 39 days holiday, great pension, private medical insurance, and subsidised canteen.
- Other info: Inclusive workplace that values diverse perspectives and encourages applications from all.
- Why this job: Join a dynamic team and enhance your IT skills in a supportive environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a customer-focused mindset.
Location: Gateshead, Tyne and Wear
Contract Type: Permanent / Full Time
Salary: £27,000 - £28,000 per annum, depending on experience
Are you an approachable, solutions‑focused IT Support professional looking for your next opportunity? We’re recruiting for an IT Support role where you’ll be the first point of contact for day‑to‑day technology issues, playing a vital role in keeping systems, users and operations running smoothly. This IT Support position offers variety, responsibility and the chance to develop your skills within a structured IT environment.
About the Company
With a phenomenal global reach, this Company is passionate about employee satisfaction and encourages personal development at all levels.
Company benefits include:
- Excellent holiday allowance (up to 39 days)
- A great pension scheme
- Better health at work initiatives
- Subsidised canteen
- Private medical insurance
The Role
As IT Support, you’ll deliver first‑line support through a service desk function, responding to hardware, software and user access queries.
Key duties include:
- User Account Management
- Software installation and updates
- Incident logging and escalation
- Basic hardware coordination
- Maintaining accurate IT asset records
- Supporting continuous improvement, documentation and compliance with security and data protection standards
About You
To succeed in this IT Support role, you’ll bring:
- Experience in a first‑line or similar IT Support environment
- Solid troubleshooting and problem‑solving skills
- Strong communication and a customer‑focused approach
- Ability to manage priorities and work independently as part of a team
We’re committed to promoting inclusive opportunities. If you’re excited about this IT Support role but don’t meet every single requirement, we still encourage you to apply — your unique perspective could be exactly what they’re looking for.
IT Support employer: Extension Recruitment
Contact Detail:
Extension Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on an IT Support role that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common IT Support scenarios. Think about how you’d handle user account management or troubleshoot a software issue. We want you to shine when it’s your time to impress!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being approachable and customer-focused is key in IT Support. Share examples of how you’ve helped users in the past during your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any relevant troubleshooting skills to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've solved problems in the past and how you can contribute to our team’s success.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to communicate effectively with users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Extension Recruitment
✨Know Your Tech
Brush up on the common hardware and software issues you might encounter in an IT Support role. Familiarise yourself with troubleshooting techniques and be ready to discuss your past experiences in resolving tech problems.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly to questions.
✨Prioritisation is Key
Be prepared to talk about how you manage multiple tasks and prioritise effectively. Think of examples where you've successfully juggled different responsibilities in a fast-paced environment.
✨Emphasise Continuous Improvement
Discuss your commitment to learning and improving processes. Share any experiences where you've contributed to documentation or compliance efforts, as this shows you're proactive about maintaining standards.