At a Glance
- Tasks: Coordinate customer service and manage communication between clients and the manufacturing plant.
- Company: Join a successful FMCG manufacturing business with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with potential for career advancement in a modern facility.
- Why this job: Make a real impact by ensuring customer satisfaction and meeting sales targets.
- Qualifications: Proven customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a successful FMCG manufacturing business, part of a Global group. An opportunity has arisen for a Customer Service Co-ordinator to join them based at the modern manufacturing facility in County Durham. The successful candidate will have a proven track record in Customer Service and the administration of complex business to build and develop communication channels between the customer and the manufacturing plant and also to ensure that sales budgets are met.
Other responsibilities and duties will include the following:
- Internal management of specific existing accounts and the organic development of new business, provision of accurate forecasts and management of stock.
- Act as external interface with customer contacts.
- Ensure targets are met in relation to volume and margin.
- Bring in customer SLA targets and ensure that they are met.
Candidates will have good commercial/business awareness coupled with excellent communication skills as well as being highly self-motivated who works well under pressure. Attention to detail and the ability to prioritise workload are of equal importance. Exposure to a manufacturing environment is advantageous.
Customer Service Co-ordinator in Durham employer: Extension Recruitment
As a Maintenance Technician with us, you'll join a dynamic team dedicated to excellence in manufacturing. We offer competitive salaries, comprehensive benefits, and a supportive work culture that prioritises employee growth and development. Located in a thriving industrial area, our company provides unique opportunities for hands-on experience and career advancement in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in Durham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing their business inside out will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly and confidently will give you an edge during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're keen on joining the team.
We think you need these skills to ace Customer Service Co-ordinator in Durham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Co-ordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer relationships and met targets in the past. We love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Whether it's through your writing style or the way you present your experiences, we want to see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Extension Recruitment
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled complex situations or difficult customers in the past. This will show that you have the proven track record they’re looking for.
✨Understand the Business
Familiarise yourself with the FMCG industry and the specific company you're interviewing with. Knowing their products, market position, and challenges can help you demonstrate your commercial awareness and how you can contribute to their success.
✨Show Off Your Communication Skills
Since this role involves acting as an interface with customers, practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview to showcase your interest and communication prowess.
✨Prioritisation is Key
Be prepared to discuss how you manage your workload and prioritise tasks, especially under pressure. Think of examples where you successfully juggled multiple responsibilities and met deadlines, as this will highlight your ability to thrive in a fast-paced environment.
