At a Glance
- Tasks: Provide top-notch technical support and troubleshoot various ICT issues.
- Company: Join a dynamic IT team in Gateshead with a collaborative culture.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive work environment.
- Other info: Great opportunity for career growth in a fast-paced tech environment.
- Why this job: Make a real impact by solving problems and enhancing user experiences.
- Qualifications: Experience in ICT support and strong communication skills required.
The predicted salary is between 40000 - 42000 £ per year.
Requirements
- Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role.
- Strong knowledge of Windows operating systems, workplace technologies and network infrastructure.
- Excellent troubleshooting and problem‑solving skills.
- Strong communication and customer service abilities.
- Fluent English language skills.
- Experience working within a service desk or IT support environment.
Responsibilities
- Manage incidents and service requests through the Service Desk system.
- Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.
- Troubleshoot hardware, software and network‑related issues.
- Perform user administration and access management activities.
- Maintain ICT asset records, inventories and equipment lifecycle management.
- Support backup processes, data restoration activities and routine system maintenance.
- Analyse service desk trends and identify opportunities for continuous improvement.
- Technologies
- Hardware
- ICT
- Support
- Mobile
- Network
- Windows
- More
We are seeking an experienced ICT Support Engineer to join our busy IT team in Gateshead on a full‑time, permanent basis, with a salary of around £40,000 to £42,000.
This is an excellent opportunity to provide first‑class technical support, work across a wide range of technologies, and deliver outstanding customer service in a fast‑paced business environment.
We offer a competitive salary and benefits package, ongoing training and development opportunities, and a supportive, collaborative working environment.
- last updated 29 week of 2026
- #J-18808-Ljbffr
ICT Support Engineer in Birtley employer: Extension Recruitment
As a Maintenance Technician with us, you'll join a dynamic team dedicated to excellence in manufacturing. We offer competitive salaries, comprehensive benefits, and a supportive work culture that prioritises employee growth and development. Located in a thriving industrial area, our company provides unique opportunities for hands-on experience and career advancement in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Engineer in Birtley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Extension Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Extension Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Extension Recruitment!
✨Direct Apply to Extension Recruitment
Let's not forget to apply directly through the Extension Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Support Engineer in Birtley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Extension Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Extension Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Extension Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
