At a Glance
- Tasks: Provide first-line IT support and resolve tech issues for users.
- Company: Global company focused on employee satisfaction and development.
- Benefits: Up to 39 days holiday, great pension, private medical insurance.
- Other info: Inclusive workplace encouraging diverse applicants to apply.
- Why this job: Join a dynamic team and enhance your IT skills in a supportive environment.
- Qualifications: Experience in IT support, strong troubleshooting, and communication skills.
The predicted salary is between 27000 - 28000 £ per year.
Location: Gateshead, Tyne and Wear
Contract Type: Permanent / Full Time
Salary: £27,000 - £28,000 per annum, depending on experience
Are you an approachable, solutions‑focused IT Support professional looking for your next opportunity? We're recruiting for an IT Support role where you'll be the first point of contact for day‑to‑day technology issues, playing a vital role in keeping systems, users and operations running smoothly. This IT Support position offers variety, responsibility and the chance to develop your skills within a structured IT environment.
About the Company
With a phenomenal global reach, this Company is passionate about employee satisfaction and encourages personal development at all levels. Company benefits include:
- Excellent holiday allowance (up to 39 days)
- A great pension scheme
- Better health at work initiatives
- Subsidised canteen
- Private medical insurance
The Role
As IT Support, you'll deliver first‑line support through a service desk function, responding to hardware, software and user access queries. Key duties include:
- User Account Management
- Software installation and updates
- Incident logging and escalation
- Basic hardware coordination
- Maintaining accurate IT asset records
- Supporting continuous improvement, documentation and compliance with security and data protection standards
About You
To succeed in this IT Support role, you'll bring:
- Experience in a first‑line or similar IT Support environment
- Solid troubleshooting and problem‑solving skills
- Strong communication and a customer‑focused approach
- Ability to manage priorities and work independently as part of a team
We're committed to promoting inclusive opportunities. If you're excited about this IT Support role but don't meet every single requirement, we still encourage you to apply — your unique perspective could be exactly what they're looking for.
Gateshead: First-Line IT Support & Service Desk in Birtley employer: Extension Recruitment
This company stands out as an exceptional employer in Gateshead, offering a supportive work culture that prioritises employee satisfaction and personal development. With generous benefits such as up to 39 days of holiday, a robust pension scheme, and private medical insurance, employees are encouraged to thrive both personally and professionally in a dynamic IT environment.
StudySmarter Expert Advice🤫
We think this is how you could land Gateshead: First-Line IT Support & Service Desk in Birtley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your answers. Show off your troubleshooting skills and customer-focused approach — that's what they want to see!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings that excite you, and tailor your approach to fit their culture and mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Gateshead: First-Line IT Support & Service Desk in Birtley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and showcases your troubleshooting skills. We want to see how you’ve tackled tech issues before, so don’t hold back on those examples!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT support and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of user interaction, make sure your application reflects your strong communication skills. We love candidates who can explain tech stuff in a way that everyone understands!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Extension Recruitment
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues. Be ready to discuss troubleshooting steps you've taken in the past, as this role is all about solving problems quickly and efficiently.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. Think of examples where you successfully helped someone understand a tech issue — it’ll show your customer-focused approach.
✨Demonstrate Your Prioritisation Skills
Prepare to talk about how you manage multiple tasks or incidents at once. Share specific examples of how you prioritised urgent issues while keeping everything else on track — this will highlight your ability to work independently and as part of a team.
✨Emphasise Continuous Improvement
Think about ways you've contributed to improving processes or documentation in previous roles. Discussing your commitment to compliance with security and data protection standards will show that you take these responsibilities seriously.
