At a Glance
- Tasks: Provide top-notch customer service and manage order fulfilment processes.
- Company: Successful OEM manufacturer with an international client base.
- Benefits: Fixed-term contract, competitive pay, and a supportive team environment.
- Other info: Monday to Friday working hours with opportunities for personal growth.
- Why this job: Join a dynamic team and enhance your bilingual skills while helping customers.
- Qualifications: Bilingual in a second language and experience in customer service or logistics.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a successful OEM manufacturer based in the Tyne and Wear area. With an international client base, they are now looking to recruit a bilingual Customer Service Representative on a 12-month fixed term contract. Candidates must be bilingual in a second language such as Spanish, German or Italian; other second languages will be considered.
Working hours of this role are Monday-Thursday 8am-4.15pm & Friday 8am-3pm.
The successful candidate will be working closely with sales and production teams to create a customer-friendly environment with the following responsibilities:
- Providing a highly efficient service orientated order fulfilment process for both internal and external sales, including order acceptance, transportation booking/scheduling, shipment documentation in line with customer requirements.
- Responding to customer queries including order status and amendments, ensuring a high level of customer service at all times.
- Monitoring customer accounts on a regular basis, resolving any problems including credit blocks and delivery issues.
- Controlling the delivery process, preparing documentation for goods despatch and booking transportation within agreed lead times.
Candidates will have excellent communication skills both written and verbal, coupled with experience of handling difficult customers with tact and diplomacy and managing solutions where needed. You will have experience in a service-related role handling logistics and export documentation.
Bilingual Customer Service Representative employer: Extension Recruitment
As a Maintenance Technician with us, you'll join a dynamic team dedicated to excellence in manufacturing. We offer competitive salaries, comprehensive benefits, and a supportive work culture that prioritises employee growth and development. Located in a thriving industrial area, our company provides unique opportunities for hands-on experience and career advancement in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or logistics. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in a second language, brush up on your communication skills. Try role-playing common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Prepare for the interview by researching the company and its products. Knowing their client base and how they operate will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about landing the job!
We think you need these skills to ace Bilingual Customer Service Representative
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being bilingual, make sure to highlight your language skills right at the top of your application. We want to see how fluent you are in your second language, so don’t hold back!
Tailor Your Experience:When you’re writing about your past roles, focus on experiences that relate to customer service and logistics. We love seeing how you've handled customer queries or managed order fulfilment processes in previous jobs.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your sentences are easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Extension Recruitment
✨Brush Up on Your Language Skills
Since this role requires bilingual communication, make sure you’re comfortable speaking and writing in your second language. Practise common customer service phrases and scenarios in that language to show your fluency during the interview.
✨Know the Company Inside Out
Research the OEM manufacturer thoroughly. Understand their products, services, and client base. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and the role.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you handled difficult customers or resolved issues. Be ready to discuss these situations in detail, focusing on your problem-solving skills and how you maintained a high level of customer service.
✨Familiarise Yourself with Logistics and Documentation
Since the role involves handling logistics and export documentation, brush up on relevant terminology and processes. Being able to discuss these topics confidently will show that you’re prepared and knowledgeable about the responsibilities of the position.
