At a Glance
- Tasks: Coordinate customer service and manage communication between clients and the manufacturing plant.
- Company: Join a successful FMCG manufacturing business with a global presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced role with potential for career advancement in a modern facility.
- Why this job: Make a real impact by ensuring customer satisfaction and meeting sales targets.
- Qualifications: Proven customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a successful FMCG manufacturing business, part of a Global group. An opportunity has arisen for a Customer Service Co‑ordinator to join them based at the modern manufacturing facility in County Durham.
The successful candidate will have a proven track record in Customer Service and the administration of complex business to build and develop communication channels between the customer and the manufacturing plant and also to ensure that sales budgets are met.
Other responsibilities and duties will include the following:
- Internal management of specific existing accounts and the organic development of new business
- Provision of accurate forecasts and management of stock
- Act as external interface with customer contacts
- Ensure targets are met in relation to volume and margin
- Bring in customer SLA targets and ensure that they are met
Candidates will have good commercial/business awareness coupled with excellent communication skills as well as being highly self-motivated who works well under pressure. Attention to detail and the ability to prioritise workload are of equal importance. Exposure to a manufacturing environment is advantageous.
Customer Service Co-ordinator in North East employer: Extension Recruitment Ltd
Join a dynamic FMCG manufacturing business in County Durham, where your role as a Customer Service Co-ordinator will be pivotal in fostering strong communication between customers and our modern manufacturing facility. We pride ourselves on a supportive work culture that encourages professional growth, offering comprehensive training and development opportunities, alongside competitive benefits that ensure a rewarding career path in a thriving global group.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in North East
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Extension Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Extension Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator in North East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Extension Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Extension Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Extension Recruitment Ltd!
How to prepare for a job interview at Extension Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
