At a Glance
- Tasks: Provide top-notch technical support and troubleshoot complex ICT issues.
- Company: Join a dynamic IT team in a fast-paced business environment.
- Benefits: Competitive salary, ongoing training, and a supportive work culture.
- Other info: Opportunity for continuous improvement and exposure to diverse technologies.
- Why this job: Make a real difference by enhancing service delivery and customer satisfaction.
- Qualifications: Experience in ICT support and strong problem-solving skills required.
The predicted salary is between 33865 - 41391 £ per year.
Our client is seeking an experienced ICT Support Engineer to join their busy IT team.
This is an excellent opportunity for an ICT Support Engineer who enjoys providing first-class technical support, troubleshooting complex issues, and delivering outstanding customer service across a fast-paced business environment.
As an ICT Support Engineer, you will act as the first point of contact for ICT incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability.
The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements.
What's on Offer?
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Exposure to a wide range of technologies.
- Supportive and collaborative working environment.
Key Responsibilities
- Manage incidents and service requests through the Service Desk system.
- Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.
- Troubleshoot hardware, software and network-related issues.
- Perform user administration and access management activities.
- Maintain ICT asset records, inventories and equipment lifecycle management.
- Support backup processes, data restoration activities and routine system maintenance.
- Analyse service desk trends and identify opportunities for continuous improvement.
Requirements
- Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role.
- Strong knowledge of Windows operating systems, workplace technologies and network infrastructure.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service abilities.
- Experience working within a service desk or IT support environment.
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ICT Support Engineer in Gateshead employer: Extension Recruitment Ltd
Join a dynamic FMCG manufacturing business in County Durham, where your role as a Customer Service Co-ordinator will be pivotal in fostering strong communication between customers and our modern manufacturing facility. We pride ourselves on a supportive work culture that encourages professional growth, offering opportunities for skill development and career advancement while ensuring a healthy work-life balance. With competitive benefits and a commitment to meeting customer needs, this is an excellent place for motivated individuals seeking meaningful employment.
