At a Glance
- Tasks: Provide top-notch technical support and troubleshoot complex ICT issues.
- Company: Join a dynamic IT team in a fast-paced business environment.
- Benefits: Competitive salary, ongoing training, and a supportive work culture.
- Other info: Opportunity for continuous improvement and exposure to diverse technologies.
- Why this job: Make a real difference by enhancing service delivery and customer satisfaction.
- Qualifications: Experience in ICT support and strong problem-solving skills required.
The predicted salary is between 33865 - 41391 £ per year.
Our client is seeking an experienced ICT Support Engineer to join their busy IT team.
This is an excellent opportunity for an ICT Support Engineer who enjoys providing first-class technical support, troubleshooting complex issues, and delivering outstanding customer service across a fast-paced business environment.
As an ICT Support Engineer, you will act as the first point of contact for ICT incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability.
The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements.
What's on Offer?
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Exposure to a wide range of technologies.
- Supportive and collaborative working environment.
Key Responsibilities
- Manage incidents and service requests through the Service Desk system.
- Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.
- Troubleshoot hardware, software and network-related issues.
- Perform user administration and access management activities.
- Maintain ICT asset records, inventories and equipment lifecycle management.
- Support backup processes, data restoration activities and routine system maintenance.
- Analyse service desk trends and identify opportunities for continuous improvement.
Requirements
- Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role.
- Strong knowledge of Windows operating systems, workplace technologies and network infrastructure.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service abilities.
- Experience working within a service desk or IT support environment.
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ICT Support Engineer in Gateshead employer: Extension Recruitment Ltd
Join a dynamic FMCG manufacturing business in County Durham, where your role as a Customer Service Co-ordinator will be pivotal in fostering strong communication between customers and our modern manufacturing facility. We pride ourselves on a supportive work culture that encourages professional growth, offering opportunities for skill development and career advancement while ensuring a healthy work-life balance. With competitive benefits and a commitment to meeting customer needs, this is an excellent place for motivated individuals seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Engineer in Gateshead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Extension Recruitment Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Extension Recruitment Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Extension Recruitment Ltd!
✨Direct Apply to Extension Recruitment Ltd
Let's not forget to apply directly through the Extension Recruitment Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Support Engineer in Gateshead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Extension Recruitment Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Extension Recruitment Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Extension Recruitment Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
