At a Glance
- Tasks: Assist guests, check them in and out, and handle payments with a smile.
- Company: Join a welcoming team dedicated to providing exceptional guest experiences.
- Benefits: Enjoy weekly pay, competitive wages, and employee perks like discounts and recognition programs.
- Why this job: Be part of a fun environment where your efforts directly impact guest satisfaction.
- Qualifications: High school diploma or GED; customer service experience is a plus.
- Other info: Flexible hours perfect for students; training provided for all roles.
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
MAJOR / KEY JOB DUTIES
- Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
- Assists and responds to guest requests with diligent follow-through.
- Job functions include empowerment to resolve guest issues through the Make it Right process.
- The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
- Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
- Handle collection efforts of all in-house balances.
- The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
- Setup, maintain, and takedown of breakfast display in timely manner.
- Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
- Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
- Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
- Periodic tours of the property to ensure the property is meeting brand standards.
- Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
- Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
OTHER DUTIES
- Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
- Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
- Other tasks as assigned by the management team.
BENEFITS
- Weekly Pay!
- Competitive Wages
- Great working environment
- Employee Recognition Programs
- Vision Insurance
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Employee Perks Program offering discounts to major companies
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
- Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
- Proficient operation of the property management system technology.
- Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
- Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Complete routine reports and correspondence.
- Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Apply good judgment at all times.
- Manage problems, address and solve guest-related issues.
MINIMUM QUALIFICATIONS
- High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Guest Services Rep Part Time-104020 employer: Extended Stay America
Contact Detail:
Extended Stay America Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Guest Services Rep Part Time-104020
β¨Tip Number 1
Familiarise yourself with the company's service culture and values. Understanding how they prioritise guest experience will help you align your responses during interviews and demonstrate your commitment to their standards.
β¨Tip Number 2
Practice common customer service scenarios that a Guest Services Representative might face. Being able to articulate how you would handle specific situations can set you apart from other candidates.
β¨Tip Number 3
Showcase your ability to multitask and stay organised. Since the role involves managing various responsibilities, be prepared to discuss examples from your past experiences where you successfully juggled multiple tasks.
β¨Tip Number 4
Engage with current employees or read reviews about the company culture. This insight can provide you with valuable talking points during your interview and help you understand what itβs like to work there.
We think you need these skills to ace Guest Services Rep Part Time-104020
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved guest interaction. Use keywords from the job description to demonstrate your fit for the Guest Services Representative position.
Craft a Strong Cover Letter: Write a cover letter that showcases your commitment to providing excellent guest experiences. Mention specific examples of how you've resolved guest issues in the past and how you embody the service culture mentioned in the job description.
Showcase Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and cash handling. These are crucial for the role and should be clearly demonstrated through your experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Guest Services Representative.
How to prepare for a job interview at Extended Stay America
β¨Show Your Commitment to Guest Experience
Make sure to express your dedication to providing excellent service during the interview. Share examples from your past experiences where you went above and beyond to ensure a guest's satisfaction.
β¨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled difficult situations or resolved guest complaints in the past. Highlight your ability to think on your feet and use the 'Make it Right' process effectively.
β¨Familiarise Yourself with Company Standards
Research the company's policies and procedures, especially those related to guest services and safety. Being knowledgeable about their standards will show that you're serious about the role and ready to comply with their guidelines.
β¨Practice Your Communication Skills
Since the role requires interaction with guests and team members, practice clear and confident communication. You might want to role-play common scenarios you could encounter as a Guest Services Representative.