At a Glance
- Tasks: Support the Service Desk team and assist customers with IT issues.
- Company: Join a growing company focused on customer satisfaction and tech innovation.
- Benefits: Gain valuable skills, earn certifications, and enjoy a supportive learning environment.
- Other info: Flexible working hours and a friendly team atmosphere.
- Why this job: Kickstart your IT career with hands-on experience and professional growth.
- Qualifications: Eagerness to learn and a passion for technology.
Introduction
We are looking for an eager candidate to join us as an apprentice to support the current Service Desk team as we grow our customer base. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a ICT Level 3 Apprenticeship, hopefully leading to Microsoft and Azure certifications.
About the Employer
Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity, and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft 365 optimisation, Azure cloud solutions, VOIP telephony, and robust data protection strategies tailored to each client’s needs.
What You'll Do
- Logging and triaging tickets (phone / email)
- New laptop / desktop setups
- 1st line support tickets
- Workbench jobs
- IT documentation
Outcome
You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer. We are hopeful that If we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity.
Skills Required
- Communication skills
- Team working
Qualifications
- Essential - GCSE - 3 of any subject - 4+ (A* - C)
- Essential - GCSE - Maths & English - 3+ (D or above)
Course Information
- Course: Information communications technician (level 3)
- Level: 3
- Route: Digital Apprenticeship
- Level: Advanced
Working Arrangements
- Working Week: Days and shifts to be confirmed.
- Expected Duration: 1 Year 5 Months
- Training Provider: QA LIMITED
IT Service Desk Apprentice in Burgess Hill employer: Extech Ltd
Extech Cloud is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. As an apprentice, you will gain hands-on experience while working alongside a dedicated Service Desk team in the vibrant town of Burgess Hill, with opportunities to achieve recognised Microsoft and Azure certifications. The company fosters a collaborative environment where your contributions are valued, and there is potential for a full-time role upon successful completion of your apprenticeship.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Apprentice in Burgess Hill
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give us insights into the company culture and maybe even a foot in the door.
✨Tip Number 2
Prepare for the interview by researching common IT Service Desk scenarios. We want to show that we can handle real-life problems, so practice explaining how we'd troubleshoot issues.
✨Tip Number 3
Show off our passion for tech! During interviews, let’s share any personal projects or experiences that highlight our skills and enthusiasm for IT. It’s all about standing out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress easily.
We think you need these skills to ace IT Service Desk Apprentice in Burgess Hill
Some tips for your application 🫡
Show Your Enthusiasm:We want to see your passion for IT! Make sure to express your eagerness to learn and grow in the field. Highlight any relevant experiences or interests that showcase your commitment to joining our Service Desk team.
Tailor Your Application:Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Extech Ltd
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Familiarise yourself with common IT terminology and concepts, especially those related to service desks and customer support. This will show that you're genuinely interested in the role and ready to learn.
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn is key. Be prepared to discuss how you’ve pursued knowledge in IT, whether through self-study, online courses, or relevant projects. Highlighting your passion for technology will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of examples where you've resolved issues or helped others, even if they’re not directly related to IT. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team, the apprenticeship programme, or the technologies used. This shows your interest in the role and helps you determine if it’s the right fit for you.
