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- Tasks: Support the Customer Success Manager with admin duties and customer support.
- Company: Dynamic company focused on customer success and growth.
- Benefits: Salary up to £25,000, great career progression, and superb benefits.
- Why this job: Join a team where your contributions directly impact customer satisfaction.
- Qualifications: 1+ years in sales or customer service roles preferred.
- Other info: Exciting opportunities for career advancement in a supportive environment.
The predicted salary is between 15000 - 35000 £ per year.
Salary up to £25,000 depending on experience. Career progression great and superb benefits.
Assist the Customer Success Manager with their administrative duties and customer support.
Providing full support, lead & influence alongside the Customer Success Manager in relation to the new Customer Success initiatives across the business.
Answering customer incoming calls, emails and cases in a professional and timely manner.
Providing excellent customer service.
Having 1+ years of relevant experience in sales, account management, customer success or customer service/customer facing roles would be a plus. Similarly, having experience working with platforms and/or a VOIP Service Provider/Telco environment would be desirable.
Sales Support Administrator in Surrey employer: Extech 2000 Limited.
Contact Detail:
Extech 2000 Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sales Support Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your answers. We want you to shine when discussing your experience in sales and customer service, so be ready to showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Sales Support Administrator in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, or account management. We want to see how your skills align with the role of Sales Support Administrator, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our Customer Success initiatives. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: As a Sales Support Administrator, you'll be interacting with customers regularly. Make sure your application reflects your ability to communicate clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Extech 2000 Limited.
✨Know Your Customer Success Basics
Before the interview, brush up on customer success principles and how they relate to sales support. Understand what a Customer Success Manager does and think about how you can assist them effectively.
✨Showcase Your Communication Skills
Since you'll be handling customer calls and emails, practice articulating your thoughts clearly. Prepare examples of how you've provided excellent customer service in the past, as this will demonstrate your ability to communicate professionally.
✨Familiarise Yourself with Relevant Tools
If you have experience with specific platforms or VOIP services, make sure to mention them. If not, do a bit of research on common tools used in customer success and sales support to show your willingness to learn.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their customer success initiatives and how you can contribute. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
