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- Tasks: Support the Customer Success Manager and provide top-notch customer service.
- Company: Dynamic company with a focus on customer success and growth.
- Benefits: Salary up to £25,000, great career progression, and superb benefits.
- Why this job: Join a team where your contributions directly impact customer satisfaction.
- Qualifications: 1+ years in sales or customer-facing roles preferred.
- Other info: Exciting opportunities for career advancement in a supportive environment.
The predicted salary is between 15000 - 25000 £ per year.
Salary up to £25,000 depending on experience. Career progression great and superb benefits.
Assist the Customer Success Manager with their administrative duties and customer support.
Providing full support, lead & influence alongside the Customer Success Manager in relation to the new Customer Success initiatives across the business.
Answering customer incoming calls, emails and cases in a professional and timely manner.
Providing excellent customer service.
Having 1+ years of relevant experience in sales, account management, customer success or customer service/customer facing roles would be a plus. Similarly, having experience working with platforms and/or a VOIP Service Provider/Telco environment would be desirable.
Sales Support Administrator in London employer: Extech 2000 Limited.
Contact Detail:
Extech 2000 Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be in landing that Sales Support Administrator role.
✨Tip Number 2
Prepare for the interview by researching the company and its Customer Success initiatives. We want you to show off your knowledge and enthusiasm, so dive deep into their values and recent projects!
✨Tip Number 3
Practice your customer service skills! Since this role involves answering calls and emails, we suggest doing mock interviews or role-plays with friends to sharpen your responses and ensure you come across as professional and friendly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales Support Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, customer service, or account management. We want to see how your skills align with the role of Sales Support Administrator, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our Customer Success initiatives. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: As a Sales Support Administrator, you'll be interacting with customers regularly. Make sure your application reflects your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Extech 2000 Limited.
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success and support. Understand what it means to assist a Customer Success Manager and how your role as a Sales Support Administrator fits into the bigger picture. This will show that you're not just interested in the job, but that you understand its importance.
✨Show Off Your Communication Skills
Since you'll be handling customer calls and emails, it's crucial to demonstrate your communication skills during the interview. Practice answering common customer queries clearly and professionally. You might even want to role-play with a friend to get comfortable with the flow of conversation.
✨Highlight Relevant Experience
If you've got experience in sales, account management, or customer service, make sure to highlight it! Prepare specific examples of how you've successfully handled customer interactions or administrative tasks in the past. This will help the interviewer see how your background aligns with their needs.
✨Research the Company and Its Tools
Familiarise yourself with the company’s products and any platforms they use. If they mention a specific VOIP service or customer management tool in the job description, do a bit of research on it. Showing that you’ve taken the time to learn about their operations can really set you apart from other candidates.
