At a Glance
- Tasks: Lead student transport at airports, ensuring safety and smooth operations.
- Company: Join a top summer school provider with a vibrant, multicultural team.
- Benefits: Earn £13.85/hour, enjoy free meals and accommodation, plus 24/7 support.
- Other info: Flexible hours, performance-based promotions, and access to sports facilities.
- Why this job: Make a real difference in students' lives while gaining valuable leadership experience.
- Qualifications: Must be over 18, organised, proactive, and great with kids.
The predicted salary is between 13.85 - 13.85 £ per hour.
Take a leading role in supporting students' well-being at Heathrow Airport, Gatwick Airport, and St Pancras International Station.
Role Overview
In this role, you’ll develop strong leadership and communication skills, build responsibility, and enhance organisational abilities through practical, hands-on experience working with international children in a fast-paced, multinational residential setting. You will also gain effective team-working skills in a supportive, collaborative culture and acquire transferable skills that strengthen professional CVs for future career opportunities.
Main roles and accountability
The Airport / St Pancras International Supervisor oversees student pick-ups and drop-offs at designated airports / station, warmly greeting arrivals, ensuring waiting times stay under 2 hours, and maintaining constant supervision for safety. They act as the main point of contact for staff, drivers, airlines, and unaccompanied minors (UMs), managing issues like delays, lost luggage, or immigration hold-ups while updating the Database Transport Scheduler and live flight / train info for Head Office transparency. Additional duties include leading communications via instant messaging groups, supporting new staff with training, coordinating briefings / debriefings, assisting with welfare needs, and demonstrating flexibility for extended peak-hour shifts to ensure smooth, secure transfers.
They follow guidelines outlined in the Airport / Eurostar Supervisor Handbook and as explained during your Induction.
Unique experience
- To work and teach within a fast-paced and energetic multi-national environment with people from all over the world (80+ nationalities).
- We are one of the highest-paying summer school providers in the UK.
- All meals & accommodation provided – each member of staff is given their own room.
- A supportive team working environment.
- 24/7 Welfare and Medical support.
- Real development opportunities within the company (performance-based promotions available within the summer).
- Use of our venue sports training centres, general facilities and on-site gym in your free time.
About you
All staff are responsible for ensuring the smooth and efficient running of the centre while upholding the highest standards of safety and care. We look for Team Members who are friendly, positive, and approachable, who remain calm and professional in all situations. Staff must be reliable role models with high personal standards, respect confidentiality and professional boundaries, work effectively as team players contributing to a positive environment, and fully embrace the Team Orange spirit.
Job Specific Personal Specification & Qualifications
To be suitable for this role, you are well travelled and familiar with general airport procedures, including arrivals, departures, security, and airline or Eurostar protocols. You are highly organised, responsible, and proactive, with strong problem-solving skills and the ability to anticipate and manage unexpected situations calmly to keep operations running smoothly. You communicate confidently with students, parents, staff, and external partners, and use your strong leadership skills to manage, motivate, and support on-duty airport staff. You stay composed under pressure in a fast-paced, high-stress environment, and your enthusiastic, friendly, and approachable manner helps create a welcoming atmosphere for students and colleagues. You are flexible and adaptable about working hours, including long or irregular shifts at peak times, and your caring, compassionate nature means you prioritise student welfare and wellbeing. You work both collaboratively and independently, consistently demonstrating reliability, professionalism, and a firm commitment to safeguarding and promoting student safety in line with relevant policies and procedures. Ideally, you have a good command of a European language such as French, German, Italian, or Spanish, and bring experience working with children or young people, preferably in an international or residential setting.
To Apply
All staff must be over the age of 18 and must have completed secondary school / college at least one year prior to joining us. This safeguarding measure is in place to protect both our students and our staff. Staff must be medically fit for their role; where necessary, reasonable adjustments will be discussed and made.
Are you enthusiastic about working with young people, committed to safeguarding, a strong team player, flexible about residential hours, appropriately qualified for your chosen role, and excited by a lively – and at times demanding – international summer school environment? If so, submit your application now. We look forward to hearing from you.
All staff must pass employment checks, including confirmation that they are not barred from working with children. It is a criminal offence for any person who is barred from working with children to attempt to apply for a position with us. Working with Exsportise involves direct contact with vulnerable children and is exempt from the Rehabilitation of Offenders Act 1974.
StudySmarter Expert Advice🤫
We think this is how you could land Airport Transport Supervisor in London
✨Hit the Ground Running with Seasonal Hiring!
Many customer support roles, especially seasonal ones, ramp up around holidays or special events. Keep an eye out for hiring fairs or open days in your area. Local businesses often need a boost during peak times, so don’t hesitate to drop in and chat directly with the team at places like Exsportise Limited.
✨Join Customer Support Communities
Dive into online communities focused on customer support, like forums or social media groups. This is a fantastic way to connect with others in the field, learn about unadvertised roles, and share experiences. Plus, you never know when a connection might lead to an opportunity at places like Exsportise Limited.
✨Show Off Your Skills!
Since you're targeting a seasonal role, create a quick online portfolio showcasing your customer support skills. Whether it’s resolving customer queries, handling difficult conversations, or just general customer engagement – put it all out there! Make sure to share the link when you apply to Exsportise Limited.
✨Be Prepared for the Busy Season
You know seasonal work can get intense, so brush up on common customer queries and best practices before interviews. When you’re prepared to talk about handling high-stress situations, it shows you’re ready to step in during the crunch periods. This is likely to impress the team at Exsportise Limited!
We think you need these skills to ace Airport Transport Supervisor in London
Some tips for your application 🫡
Show Off Your Customer Support Skills:In your CV, make sure to highlight any previous experience you've had in customer support or related fields. This could include resolving customer issues, handling complaints, or even just being a go-to person for friends and family. Use specific examples that demonstrate your capability to help others effectively—the more relatable, the better!
Tailor Your Cover Letter with Enthusiasm:For a seasonal role at Exsportise Limited, we want to see your excitement for both the job and the company. Use your cover letter to express why you're interested in customer support specifically and how you're eager to help customers during peak times. Mention any relevant skills or experiences that make you a perfect fit!
Flexibility is Key:Seasonal positions often require adaptability, so emphasise your willingness to work varying shifts or tackle new challenges. Let us know about your flexibility in your cover letter, as it shows you're ready to jump into action when needed and helps us understand your availability throughout the season.
Emphasise Soft Skills and Teamwork:In customer support, your soft skills are just as crucial as your experience. Highlight qualities like patience, empathy, and communication in your CV and cover letter. If you have examples of working in a team to solve problems or improve processes, shout about them—they'll show us how you can contribute to a great atmosphere at Exsportise Limited!
How to prepare for a job interview at Exsportise Limited
✨Showcase Your Customer Empathy
In customer support, empathy is key! Come prepared with examples from past experiences where you handled customer issues. Think of specific situations where you turned a frustrated customer into a satisfied one, because those real-life stories will show Exsportise Limited that you've got the right attitude for their team.
✨Know the Tools of the Trade
Familiarise yourself with popular customer support tools like Zendesk or Freshdesk. If you've used any chat or ticketing systems before, be ready to discuss how you navigated them and any challenges you overcame. This will demonstrate that you're not just a people person but also tech-savvy, which is super important in this field.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during your interview where you'll be asked to deal with a hypothetical customer scenario. Practise handling common issues, such as a complaint about a product or service delay. This will give you a chance to display your problem-solving skills and how you maintain professionalism under pressure.
✨Highlight Your Flexibility and Enthusiasm
As this is a seasonal position, let your passion shine! Talk about your willingness to dive into the role, your adaptability to busy periods, and how you thrive in high-pressure environments. Share why you're excited to join Exsportise Limited during this peak time and how you can be an asset to their team.
