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For Companies At a Glance
- Tasks: Deliver an amazing shopping experience and manage store opening and closing procedures.
- Company: Join PHOENIX Retail, home to Express and Bonobos brands.
- Benefits: Enjoy medical coverage, 401(k) match, merchandise discounts, and paid time off.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: High school diploma and some retail experience preferred.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
The predicted salary is between 10 - 13 Ā£ per hour.
About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
Store Name: Indiana Premium Outlets
Responsibilities:
- Express is seeking a PartāTime Retail Sales Associate Keyholder to join our team. The PartāTime Sales Associate Keyholder provides a great ināstore shopping experience for our retail customers and executes opening and closing procedures.
Key Responsibilities:
- Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
- Performs overrides at checkout as needed.
- Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
- Follows company policies and procedures to ensure the safety of all our associates and customers.
- Assists with product launch changes according to the company SOP.
- Delivers on all aspects of the customer experience model.
- Processes transactions quickly and accurately, reducing the customer's wait time.
- Positively resolves customer serviceārelated issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management.
- Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Required Experience & Qualifications:
- Education: High School or Equivalent.
- Experience: 0ā2 years of relevant job experience ā minimum 6 months.
- Proficient in use of technology (iPad, registers).
- Meets defined availability criteria, including nights, weekends and nonābusiness hours.
- Meets physical requirements.
Critical Skills & Attributes:
- Previous retail experience preferred.
- Customer service skills and ability to interact with customers.
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
- Demonstrated collaborative skills and ability to work well within a team.
Benefits And Compensation:
- Medical, pharmacy, dental and vision coverage.
- 401(k) and Roth 401(k) with Company match.
- Merchandise discount.
- Paid Time Off.
- Parental leave for new moms and dads.
- For partātime associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
- Additionally, partātime associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
- Partātime associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
- Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Equal Opportunity Statement:
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an eāmail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Sales Associate Keyholder in Edinburgh employer: EXPRESS
Contact Detail:
EXPRESS Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Sales Associate Keyholder in Edinburgh
āØTip Number 1
Get to know the brands! Familiarise yourself with Express and Bonobos. When you walk into that interview, show us you understand our style and customer experience. Itāll make you stand out!
āØTip Number 2
Practice your customer service skills. Think of scenarios where you might need to resolve issues or upsell products. We want to see how you handle real-life situations, so be ready to share examples!
āØTip Number 3
Dress the part! Show up in a way that reflects the modern and confident style we promote. Itās not just about looking good; itās about embodying the brand ethos.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily. Letās get you on board!
We think you need these skills to ace Sales Associate Keyholder in Edinburgh
Some tips for your application š«”
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Sales Associate Keyholder role. Highlight relevant experiences and skills that match the job description. This shows us youāre genuinely interested in joining our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your qualifications and enthusiasm.
Apply Through Our Website: Donāt forget to apply through our website! Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, itās super easy to navigate!
How to prepare for a job interview at EXPRESS
āØKnow the Brands Inside Out
Before your interview, take some time to research both Express and Bonobos. Understand their design philosophies, target audiences, and what sets them apart in the retail market. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
āØShowcase Your Customer Service Skills
As a Sales Associate Keyholder, customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their shopping experience. Be ready to discuss how you would handle specific scenarios that may arise in-store.
āØDemonstrate Team Spirit
Collaboration is crucial in retail. Think of instances where you've worked well in a team, whether in previous jobs or group projects. Highlight your ability to communicate effectively with colleagues and contribute positively to the store environment.
āØPractice Common Interview Questions
Familiarise yourself with common retail interview questions, such as those about handling difficult customers or managing time during busy periods. Practising your responses will help you articulate your thoughts clearly and show that you're prepared for the role.
