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- Tasks: Lead and manage retail teams, drive sales growth, and oversee daily operations.
- Company: Join a planet-positive skincare brand transforming how people feel in their skin.
- Benefits: Enjoy 25 days of leave, product discounts, and opportunities for growth.
- Why this job: Be a visionary leader in luxury retail, making a real impact on customer experiences.
- Qualifications: Proven experience in senior retail roles with strong leadership and negotiation skills.
- Other info: Field-based role with travel to iconic retail locations like Harvey Nichols and Selfridges.
The predicted salary is between 48000 - 72000 £ per year.
5 days ago Be among the first 25 applicants
AND SO ARE OUR BRANDS.
We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.
Location: Field Based with travel to Harvey Nichols, Selfridges, Harrods Pharmacy and other retail locations
Reports to: Sales Director
Job Summary
We are seeking an experienced, dynamic, and results-driven Head of Retail to lead and manage the retail Sales growth, team development and operations across our prestigious locations at Harvey Nichols , Selfridges , and Harrods Pharmacy . This role requires a visionary leader who can drive performance, manage high-performing teams, and foster strategic relationships. The successful candidate will be responsible for overseeing daily retail operations, negotiating key business partnerships, and identifying and securing new retail opportunities to expand the brand’s presence and reach.
Key Responsibilities
- Lead, inspire, and manage diverse retail teams across multiple locations, ensuring they deliver an exceptional customer experience.
- Identify and engage with new retail business opportunities and partnerships to expand brand presence and revenue streams.
- Lead negotiations with retail Beauty Directors and Buyers to achieve mutually beneficial agreements.
- Oversee day-to-day retail operations, ensuring efficient processes, high standards of visual merchandising, and operational excellence.
- Ensure continued team development and succession planning to minimise staff turnover.
- Foster a culture of collaboration, customer-centricity, and excellence across all retail teams.
- Build and nurture relationships with key stakeholders, suppliers, and partners to negotiate favourable terms and secure new opportunities.
Key Skills & Qualifications
- Proven experience in similar senior role, with multi-site responsibility and large remote teams ideally in high-end or luxury retail environments. Beauty or Skincare experience a bonus.
- Exceptional leadership and team management skills with the ability to inspire, motivate, and drive results.
- Strong negotiation skills and a track record of securing high-value partnerships and business deals.
- In-depth understanding of retail operations, budgeting, forecasting, and stock management.
- Excellent communication, presentation, and stakeholder management abilities.
- Ability to identify market opportunities, create strategies, and implement successful retail campaigns.
What’s in it for you?
- 25 days’ annual leave, rising the longer you stay with us
- Three additional holiday days over the festive period
- A monthly allowance to spend on our products, plus additional discount
- Free annual eye test at Vision Express
- Recommend a friend scheme: we reward you for bringing people into our business
- Excellent opportunities to grow and move within the company
We are committed to creating a work environment that doesn’t discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Seniority level
Executive
Employment type
Full-time
Job function
Sales and Business Development
Industries
Newspaper Publishing
#J-18808-Ljbffr
Head of Retail employer: Express & Star
Contact Detail:
Express & Star Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail
✨Tip Number 1
Make sure to research the brands and products you will be representing. Understanding their unique selling points and how they align with customer needs will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the luxury retail sector. Attend industry events or connect with people on LinkedIn who work at Harvey Nichols, Selfridges, or Harrods Pharmacy to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your leadership style and past experiences managing diverse teams. Be ready to share specific examples of how you've driven performance and fostered a positive team culture in previous roles.
✨Tip Number 4
Familiarize yourself with current trends in the beauty and skincare industry. Being knowledgeable about market opportunities and consumer preferences will demonstrate your strategic thinking and ability to drive growth.
We think you need these skills to ace Head of Retail
Some tips for your application 🫡
Understand the Brand: Dive deep into the company's mission and values. Familiarize yourself with their skin health brands and how they position themselves in the market. This will help you tailor your application to reflect your alignment with their vision.
Highlight Relevant Experience: Emphasize your previous roles in retail management, especially in high-end or luxury environments. Showcase specific achievements that demonstrate your ability to lead teams, drive sales growth, and negotiate successful partnerships.
Showcase Leadership Skills: Provide examples of how you've inspired and developed teams in past positions. Discuss your approach to team management and how you foster a culture of collaboration and customer-centricity.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. Use specific language from the listing to demonstrate your understanding of the role and how you meet their needs.
How to prepare for a job interview at Express & Star
✨Showcase Your Leadership Skills
As a Head of Retail, your ability to lead and inspire teams is crucial. Prepare examples from your past experiences where you successfully managed diverse teams and drove performance. Highlight how you fostered a culture of collaboration and customer-centricity.
✨Demonstrate Your Negotiation Expertise
This role involves negotiating with retail Beauty Directors and Buyers. Be ready to discuss specific instances where you secured high-value partnerships or business deals. Emphasize your strategic approach and the outcomes of those negotiations.
✨Understand Retail Operations Inside Out
You need a solid grasp of retail operations, budgeting, and stock management. Brush up on these areas and be prepared to discuss how you've implemented efficient processes in previous roles. Show that you can maintain high standards of visual merchandising and operational excellence.
✨Identify Market Opportunities
The company is looking for someone who can spot new retail opportunities. Come prepared with insights about current market trends in the beauty and skincare industry. Discuss strategies you've created and implemented in the past to capitalize on these opportunities.
